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- Tasks: Analyse data to showcase customer value and support partner management.
- Company: Join CitySwift, the leading platform for intelligent public transport data.
- Benefits: Enjoy competitive salary, flexible working, and generous leave policies.
- Why this job: Make a real impact on sustainable public transport while growing your career.
- Qualifications: Strong analytical skills and a proactive mindset are essential.
- Other info: Be part of a fast-growing team with exciting career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Partner Analyst role at CitySwift. We are proactively building our talent pipeline for this position and expect to begin the formal interview process in early 2026. If you are interested in this future opportunity, we strongly encourage you to apply now!
About CitySwift: As the world's leading intelligent data platform for public transport, CitySwift powers data-driven decision making for some of the largest transport networks across the globe. CitySwift is in accelerated growth mode with 200% YOY revenue growth in 2024. CitySwift’s mission is to increase the adoption of sustainable public transportation usage around the world.
Role Overview: As a Partner Analyst, you'll play a vital role in our growing Partner Management team by helping us demonstrate the value of CitySwift to our customers. You’ll work alongside Partner Managers, Partner Directors and our customers to track performance, analyse impact, and tell compelling ROI stories with data. You will work directly with the team to support renewals, upsell conversations, and long-term customer satisfaction.
Key Responsibilities:
- Ensuring in-depth knowledge of our product allows for advanced analysis to demonstrate customer ROI and enabling effective Partner Management conversations with the customer.
- Support Partner Managers/Directors by preparing and assisting delivery of customer-facing performance reports, presentations and ROI insights.
- Analyse product usage and service performance to surface customer impact stories to support customer decision making.
- Work directly in the product to understand and identify customer use cases and examples.
- Communicate with users to support specific use cases and add explainability and insights to outputs.
- Monitor key success metrics across customer accounts (e.g., reliability, efficiency).
- Maintain up-to-date internal data on customer performance using tools like Google Sheets and Hubspot.
- Collaborate with product, tech and data analytics teams to align on impact tracking and product feedback.
- Assist in preparing materials for renewals, QBRs and executive business reviews.
- Contribute ideas for improving internal processes and ways of working.
Qualifications, skills & experience:
- Strong analytical mindset, with the ability to interpret data and explain it clearly to others.
- Comfortable using spreadsheets, dashboards or BI tools.
- Organised and detail-oriented, able to manage multiple requests and deadlines.
- Communicates clearly and respectfully with others, both in person and in writing.
- Curious and proactive about learning, with a desire to grow in a SaaS environment.
- Some experience working in a business, customer-facing, operations or data-focused role.
- Exposure to the public transport, mobility, or SaaS industry is a bonus, but not required.
Benefits:
- Competitive market salary.
- Health and Life Insurance and matched pension schemes.
- 25 days annual leave, with additional company days off throughout the year.
- Flexible working hours and hybrid/remote working opportunities including a Work Abroad Programme.
- Paid Sick, Maternity and Paternity benefits.
- Employee Assistance Programme (EAP), mental health and wellbeing supports.
- Employee referral programme with opportunity to earn up to £4,000 per referral.
- Annual Service recognition benefits (Additional Annual leave and pension contributions).
Partner Analyst employer: CitySwift
Contact Detail:
CitySwift Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Analyst
✨Tip Number 1
Get to know CitySwift inside out! Familiarise yourself with our mission and the impact we have on public transport. This will help you connect your skills to what we do, making you a standout candidate.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insights into our culture and might just land you an interview before the formal process kicks off.
✨Tip Number 3
Showcase your analytical skills! Prepare examples of how you've used data to drive decisions in past roles. We love candidates who can tell compelling stories with numbers, especially when it comes to demonstrating ROI.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of the CitySwift team and contributing to our growth.
We think you need these skills to ace Partner Analyst
Some tips for your application 🫡
Show Your Passion for Public Transport: When writing your application, let us know why you're excited about the public transport sector. Share any personal experiences or insights that connect you to our mission at CitySwift. We love seeing genuine enthusiasm!
Highlight Your Analytical Skills: As a Partner Analyst, you'll need to demonstrate your analytical mindset. Use your application to showcase any relevant experience with data interpretation and how you've used it to drive decisions in past roles. We want to see how you think!
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and qualifications mentioned in the job description. This shows us that you’ve done your homework and understand what we’re looking for. It’s all about making that connection!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at CitySwift
✨Know Your Numbers
As a Partner Analyst, you'll be dealing with data all the time. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in the past. Prepare some examples of how you’ve interpreted data to tell a compelling story or demonstrate ROI.
✨Understand CitySwift's Mission
Familiarise yourself with CitySwift’s mission to enhance sustainable public transport. Be prepared to discuss how your values align with theirs and how you can contribute to their goal of optimising over 10 billion passenger journeys by 2026.
✨Showcase Your Communication Skills
This role requires clear communication with both customers and team members. Think of instances where you’ve effectively communicated complex information. Practice explaining your past experiences in a way that highlights your ability to convey insights clearly and respectfully.
✨Be Proactive and Curious
CitySwift values a proactive mindset. Come prepared with questions about the company, its products, and the role itself. Show your curiosity about the public transport sector and how you can help improve processes and customer satisfaction.
