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- Tasks: Lead strategic partnerships and drive impactful projects in public transport.
- Company: Join CitySwift, a leading intelligent data platform for public transport.
- Benefits: Enjoy competitive salary, flexible working, and generous leave policies.
- Why this job: Shape the future of sustainable public transport while growing your career.
- Qualifications: Experience in account management and fluency in French required.
- Other info: Work remotely or abroad with a dynamic team focused on innovation.
The predicted salary is between 43200 - 72000 £ per year.
As the world's leading intelligent data platform for public transport, CitySwift powers data-driven decision making for some of the largest transport networks across the globe. CitySwift's mission is to increase the adoption of sustainable public transportation usage around the world - our platform currently optimises over 3 billion passenger journeys annually, and our target is to reach over 10 billion by 2026.
Role Overview
As a Partner Director, you will lead the commercial and strategic success of some of CitySwift's largest and most complex customer relationships. You will serve as a trusted advisor to senior stakeholders across public or private sector partners, ensuring alignment between CitySwift's product and services and the customer's long-term goals. You will oversee cross-functional project delivery, renewal strategy, and strategic account growth, working closely with colleagues in your own pod, other pods, product, tech, solutions, sales and the executive team to ensure every partnership delivers measurable value and return on investment.
This is a high-impact role for a senior partner leader who thrives in complex stakeholder environments, excels at strategic planning, and is motivated by improving cities and communities through better public transport.
Key Responsibilities
- Lead a portfolio of strategic enterprise accounts, acting as the senior point of contact across commercial, operational, and executive stakeholders.
- Develop multi-year strategic account plans aligned to customer priorities and CitySwift's growth goals.
- Own the delivery of customer outcomes, ensuring measurable ROI, satisfaction, and long-term impact.
- Monitor & increase usage and performance metrics to proactively identify opportunities for improvement or value realisation.
- Collaborate with Sales to identify and lead renewal and upsell opportunities, including commercial negotiation and proposal creation.
- Oversee onboarding and delivery of high-value or complex projects across your portfolio.
- Collaborate cross-functionally with solutions, product, tech, marketing, and sales to deliver value.
- Use data and insight to influence customer strategy and build compelling narratives that support adoption and expansion.
- Anticipate challenges, de-risk delivery, and serve as an escalation point for senior partner stakeholders.
- Coach and mentor Partner Managers and Analysts within your pod that are supporting your accounts.
- Represent the voice of the customer at internal meetings.
- Act as a role model within the pod for high performance, teamwork, accountability and problem solving.
- Work closely with the Head of Pod to identify cross-pod dependencies and share best practices across the partner management function.
- Collaborate with the Head of Pod to forecast renewals, identify risks, and align on commercial opportunities across accounts.
- Deputise Head of Pod as required.
Qualifications, skills & experience
- Extensive experience in strategic account management, customer success, project management or consulting within Public Transport or SaaS (ideally with enterprise or public sector clients).
- Exceptional relationship-building skills, with experience managing C-level, director level and cross-functional stakeholders.
- Strong commercial acumen, confident supporting Sales with contract negotiations whilst owning renewal and account planning.
- Skilled in managing complex delivery programmes with multiple dependencies and teams.
- Excellent communication, facilitation, and storytelling skills, both written and verbal.
- Proficiency with performance data and impact metrics; able to translate insights into strategy.
- Passion for technology, public transport, and sustainability is a strong advantage.
- Knowledge around commercial or franchised bus operations or experience working within a public authority is a bonus but not required.
- Fluency in French is required. Proficiency in additional languages is a strong advantage.
We value, recognise and reward our people
- Competitive market salary.
- Health and Life Insurance and matched pension schemes.
- 25 days annual leave, with additional company days off throughout the year.
- Flexible working hours and hybrid/remote working opportunities including a Work Abroad Programme.
- Paid Sick, Maternity and Paternity benefits.
- Employee Assistance Programme (EAP), mental health and wellbeing supports.
- Employee referral program with opportunity to earn up to 4,000 per referral.
- Service recognition benefits (Additional Annual leave and pension contributions).
The successful candidate can be located in the UK, France or Spain.
Partner Director - French Speaking in London employer: CitySwift
Contact Detail:
CitySwift Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Director - French Speaking in London
✨Tip Number 1
Network like a pro! Reach out to connections in the public transport sector or related fields. Attend industry events, webinars, and meetups to make those valuable contacts that could lead to your next opportunity.
✨Tip Number 2
Prepare for interviews by researching CitySwift and its mission. Understand their products and how they impact public transport. This will help you tailor your responses and show you're genuinely interested in making a difference.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed complex accounts or projects. Use data to back up your achievements and demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the CitySwift team and contributing to sustainable public transport.
We think you need these skills to ace Partner Director - French Speaking in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Director role. Highlight your experience in strategic account management and how it aligns with CitySwift's mission to enhance public transport.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven measurable impact in previous roles. Use data and metrics to back up your claims, as this will resonate well with us.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to see your passion for technology and sustainability reflected in your writing.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and efficiently, so don’t miss out!
How to prepare for a job interview at CitySwift
✨Know Your Stuff
Before the interview, dive deep into CitySwift's mission and values. Understand their platform and how it optimises public transport. Being able to discuss specific examples of how your experience aligns with their goals will show that you're genuinely interested and well-prepared.
✨Showcase Your Relationship Skills
As a Partner Director, you'll be managing complex relationships. Prepare to share examples from your past where you've successfully built and maintained relationships with C-level stakeholders. Highlight your communication style and how you adapt to different audiences.
✨Data-Driven Decision Making
CitySwift thrives on data. Be ready to discuss how you've used performance metrics in previous roles to drive strategy and improve outcomes. Bring examples of how you've translated data insights into actionable plans that benefited your clients.
✨Fluency in French is Key
Since fluency in French is required, practice discussing your professional experiences in French. This will not only demonstrate your language skills but also your ability to communicate effectively with diverse stakeholders. Consider preparing a few key points in French to showcase your proficiency during the interview.
