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- Tasks: Analyse data to showcase customer ROI and support Partner Management.
- Company: Join CitySwift, the leading intelligent data platform for public transport.
- Benefits: Competitive salary, health insurance, flexible hours, and generous leave.
- Why this job: Shape the future of public transport while growing your career in a fast-paced environment.
- Qualifications: Strong analytical skills and experience in customer-facing roles preferred.
- Other info: Exciting opportunity to work with top transport networks and make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Partner Analyst role at CitySwift. We are proactively building our talent pipeline for this position and expect to begin the formal interview process in early 2026. If you are interested in this future opportunity, we strongly encourage you to apply now!
About CitySwift: As the world's leading intelligent data platform for public transport, CitySwift powers data-driven decision making for some of the largest transport networks across the globe. Backed by over €15 million in venture capital funding and a partner list that includes the world's largest public transportation operators and government authorities, CitySwift is in accelerated growth mode with 200% YOY revenue growth in 2024. CitySwift's mission is to increase the adoption of sustainable public transportation usage around the world.
Role Overview: As a Partner Analyst, you'll play a vital role in our growing Partner Management team by helping us demonstrate the value of CitySwift to our customers. You'll work alongside Partner Managers, Partner Directors and our customers to track performance, analyse impact, and tell compelling ROI stories with data. You will work directly with the team to support renewals, upsell conversations, and long-term customer satisfaction.
Key Responsibilities:
- Ensuring in-depth knowledge of our product allows for advanced analysis to demonstrate customer ROI.
- Support Partner Managers/Directors by preparing and assisting delivery of customer-facing performance reports, presentations and ROI insights.
- Analyse product usage and service performance to surface customer impact stories.
- Work directly in the product to understand and identify customer use cases and examples.
- Communicate with users to support specific use cases and add explainability and insights to outputs.
- Monitor key success metrics across customer accounts (e.g., reliability, efficiency).
- Maintain up-to-date internal data on customer performance using tools like Google Sheets and Hubspot.
- Collaborate with product, tech and data analytics teams to align on impact tracking and product feedback.
- Assist in preparing materials for renewals, QBRs and executive business reviews.
- Contribute ideas for improving internal processes and ways of working.
Qualifications, skills & experience:
- Strong analytical mindset, with the ability to interpret data and explain it clearly to others.
- Comfortable using spreadsheets, dashboards or BI tools.
- Organised and detail‐oriented, able to manage multiple requests and deadlines.
- Communicates clearly and respectfully with others, both in person and in writing.
- Curious and proactive about learning, with a desire to grow in a SaaS environment.
- Some experience working in a business, customer-facing, operations or data‐focused role.
- Exposure to the public transport, mobility, or SaaS industry is a bonus, but not required.
Benefits:
- Competitive market salary.
- Health and Life Insurance and matched pension schemes.
- 25 days annual leave, with additional company days off throughout the year.
- Flexible working hours and hybrid/remote working opportunities including a Work Abroad Programme.
- Paid Sick, Maternity and Paternity benefits.
- Employee Assistance Programme (EAP), mental health and wellbeing supports.
- Employee referral programme with opportunity to earn up to £4,000 per referral.
- Annual Service recognition benefits (Additional Annual leave and pension contributions).
Partner Analyst in London employer: CitySwift
Contact Detail:
CitySwift Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Analyst in London
✨Tip Number 1
Get to know CitySwift and its mission! Understanding the company’s goals and values will help you tailor your conversations during interviews. Plus, it shows you’re genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising your data storytelling skills. As a Partner Analyst, you’ll need to explain complex data clearly, so get comfortable with turning numbers into compelling narratives that highlight customer ROI.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the CitySwift team.
We think you need these skills to ace Partner Analyst in London
Some tips for your application 🫡
Show Your Analytical Skills: As a Partner Analyst, your analytical mindset is key! Make sure to highlight any experience you have with data interpretation and analysis in your application. We want to see how you can turn numbers into compelling stories!
Tailor Your Application: Don’t just send a generic CV and cover letter. Take the time to tailor your application to the role at CitySwift. Mention specific skills and experiences that align with the job description, especially around customer ROI and performance analysis.
Be Clear and Concise: When writing your application, clarity is crucial. Use straightforward language and avoid jargon. We appreciate a well-structured application that communicates your thoughts clearly and professionally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at CitySwift. Don’t miss out!
How to prepare for a job interview at CitySwift
✨Know Your Numbers
As a Partner Analyst, you'll be dealing with data all the time. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in the past. Think about specific metrics or KPIs you've worked with and how they impacted your previous roles.
✨Understand CitySwift's Mission
Familiarise yourself with CitySwift's goals and values, especially their focus on sustainable public transport. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of optimising passenger journeys.
✨Prepare for Scenario Questions
Expect questions that ask you to demonstrate your problem-solving skills. Prepare examples from your past experiences where you had to analyse data, communicate findings, or support customer decisions. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Team Spirit
CitySwift values collaboration, so be ready to talk about your experience working in teams. Share examples of how you've contributed to team success and how you handle feedback. Highlight your ability to communicate clearly and respectfully, as this will resonate well with their culture.
