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- Tasks: Be the friendly face of CitySuites, providing top-notch service to our residents.
- Company: Join CitySuites, a leading accommodation for business travelers in Manchester.
- Benefits: Enjoy flexible shifts, a dynamic team environment, and opportunities for growth.
- Why this job: Perfect for those who love customer service and want to make a difference every day.
- Qualifications: Looking for confident, service-oriented individuals with great communication skills.
- Other info: Must be available for weekends and occasional night shifts.
CitySuites, a market leading accommodation for the business traveller, is seeking an experienced, service driven and highly vigilant Receptionist to work within our premium residential residence in Manchester city centre. As a receptionist you will work in shifts as part of a team. The reception team will work individually and will provide a 24/7 reception presence. CitySuites is a 7 days a week operating residence and the reception team will be required to work weekends as well as occasional night shifts. In a customer facing environment, you will work as part of a small team providing the very best service and support to the residents. In the role of a night receptionist you will be expected to work through the night to provide customer service outside of office hours dealing with any incidents, and assisting and supporting our resident customers. The ideal candidate will be service orientated, independent, confident, and able to deal with any issues which may arise. You will be a proficient individual with excellent communication skills and with a helpful, can-do attitude. You need to be computer literate and be able to liaise with support professionals in providing an excellent service to our customers. Key Role Responsibilities: To be the poi…
Hotel Receptionist employer: CitySuites
Contact Detail:
CitySuites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarize yourself with the specific needs of business travelers. Highlight your understanding of their requirements during the interview, showcasing how you can enhance their stay.
✨Tip Number 2
Demonstrate your ability to handle stressful situations calmly. Prepare examples from your past experiences where you successfully managed customer complaints or emergencies.
✨Tip Number 3
Since the role requires shift work, be ready to discuss your flexibility regarding working hours. Emphasize your willingness to work weekends and night shifts as needed.
✨Tip Number 4
Showcase your communication skills by practicing clear and concise responses. Being articulate will help you stand out, especially in a customer-facing role like this one.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasize your ability to work independently and as part of a team, as well as your proficiency with computer systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your service-oriented mindset and your confidence in handling customer inquiries. Mention specific examples of how you've dealt with challenging situations in previous roles.
Highlight Communication Skills: In both your CV and cover letter, emphasize your excellent communication skills. Provide examples of how you have effectively communicated with customers and colleagues in past positions.
Show Flexibility: Since the role requires working weekends and night shifts, make sure to mention your availability and willingness to work flexible hours. This shows that you are committed to meeting the needs of the business.
How to prepare for a job interview at CitySuites
✨Show Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your service-oriented mindset.
✨Demonstrate Your Independence
Since the role requires working independently during shifts, be ready to discuss situations where you took initiative or made decisions on your own. Highlight your confidence in handling unexpected challenges.
✨Communicate Clearly and Effectively
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might also want to prepare for potential role-play scenarios to showcase your communication abilities.
✨Familiarize Yourself with Technology
Being computer literate is a must. Brush up on any relevant software or systems commonly used in hotel reception roles. If possible, mention specific tools you have experience with to show your readiness for the job.
