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- Tasks: Be the face of our aparthotel, assisting guests and managing daily operations.
- Company: Join Citystay Living, a vibrant team with exciting projects in Cambridge.
- Benefits: Enjoy a competitive salary, employee discounts, and 28 days annual leave.
- Why this job: Make a positive impact on guest experiences in a dynamic work environment.
- Qualifications: Previous hospitality experience preferred; must be reliable and customer-focused.
- Other info: Flexible shifts available, including weekends and evenings, with great career growth potential.
The predicted salary is between 27000 - 27000 £ per year.
Job Description:
We are seeking a motivated and customer-focused Aparthotel Guest service coordinator to join our team. This role combines receptionist duties with a variety of operational responsibilities from within Citystay Living, offering a dynamic work environment where you will be the face of our aparthotel, assisting guests, and supporting the day-to-day running of the property. The role also involves lone working, so the ability to manage tasks independently is key.
This is a Salary role – £27,000 per annum. Salary review/increase upon passing of probation period.
Skills & Attributes:
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Previous hospitality experience is preferred
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Customer-Centred: Passionate about delivering excellent service and creating a positive guest experience.
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Reliability & Trustworthiness: Dependable when working independently and ensuring the safety and security of the property.
Availability to work flexible shifts, including weekends, evenings, and holidays. This role is a full time position working 5 days per week including weekends. 11-30am to 8pm daily.
Benefits:
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Company events
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Company pension
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Employee discount
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Competitive Salary
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28 days annual leave
Who are we?
– We are part of the Citystay Group. We have over 120 apartments in the Cambridge area as well as the Regent Aparthotel. We have some exciting projects in the works and are looking for an enthusiastic team member to join our group.
Ability to commute/relocate:
- Cambridge, CB2 1AB: reliably commute or plan to relocate before starting work (required)
Job Type: Full-time
Pay: £27,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
Work Location: In person
Aparthotel Guest service coordinator employer: Citystay Limited
Contact Detail:
Citystay Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aparthotel Guest service coordinator
✨Tip Number 1
Get to know the company! Research Citystay Living and understand their values and what they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a positive guest experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your reliability! Highlight any experiences where you've had to work independently or manage tasks on your own. This will demonstrate that you can be trusted to handle the responsibilities of the role without constant supervision.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our platform. This way, we can keep track of your application and get back to you quicker!
We think you need these skills to ace Aparthotel Guest service coordinator
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let us see your enthusiasm for the hospitality industry. Share any previous experiences that highlight your customer service skills and how you’ve gone above and beyond to create a positive guest experience.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Aparthotel Guest Service Coordinator role. Highlight relevant skills and experiences that match the job description, especially your ability to work independently and manage tasks effectively.
Be Honest About Your Availability: Since this role requires flexible shifts, be upfront about your availability in your application. Let us know if you can work weekends, evenings, or holidays, as this will show your commitment to the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Citystay Limited
✨Know Your Stuff
Before the interview, make sure you research Citystay Living and their values. Understand what makes their aparthotel unique and be ready to discuss how your previous hospitality experience aligns with their customer-focused approach.
✨Showcase Your Customer Service Skills
Prepare examples from your past roles where you went above and beyond for guests. Highlight your passion for creating positive experiences and how you handle challenging situations with grace and professionalism.
✨Demonstrate Independence
Since this role involves lone working, be ready to discuss times when you've successfully managed tasks independently. Share specific instances where your reliability and trustworthiness shone through, ensuring the safety and security of your workplace.
✨Flexibility is Key
Be prepared to talk about your availability for flexible shifts, including weekends and holidays. Show enthusiasm for the dynamic nature of the role and how you can adapt to meet the needs of the business and its guests.