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- Tasks: Manage day-to-day courier resources and ensure efficient operations.
- Company: Join CitySprint, a leading courier service provider in the UK.
- Benefits: Enjoy generous holiday allowance, birthday off, and health perks.
- Why this job: Be part of a dynamic team making a real impact in logistics.
- Qualifications: Experience in transport industry and strong communication skills.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 27000 - 31000 £ per year.
Operations Controller | London East | Permanent
Salary: £27,000 - £31,000
Hours: 40 Hours per week
Shifts: Monday to Friday, shifts between 10 am to 7 pm
Benefits and perks:
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday so you can celebrate in style.
- Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
- Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
- Look after your wellbeing with access to a health and wellness program.
- Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
- Our ride to work scheme means you can keep fit while saving money.
CitySprint is on a fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already. Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!
We are looking to recruit an Operations Controller to join our team in London East. As an Operations Controller, you will manage all day-to-day courier resources to maximise efficiencies across the network, adhering to customer SLAs and Health and Safety parameters. You will support the Service Centre Manager in creating a KPI-driven environment focused on service and revenue.
Main responsibilities:
- Direct communications relating to designated courier workload courteously and efficiently at all times.
- Monitor jobs through to POD and completion, prioritising platinum customers.
- Implement and maintain Service Level Agreements (both customer and service centre specific).
- Proactively keep clients and colleagues informed of any delays or issues.
- Ensure fleet size is sufficient to service clients, particularly during peak periods — maintain levels and recruit when required.
- Proactively support the onboarding of all couriers, ensuring compliance with business regulations and creating a professional image from all courier resources.
Key skills required:
- Managing and exceeding customer expectations.
- Acting on your own initiative without constant supervision.
- Ability to communicate clearly with clients, couriers, and suppliers, remaining professional at all times.
- Being highly organised.
- Previous transport industry experience.
- Solid geographical knowledge.
- Excellent punctuality and attendance.
- Computer literate.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this Operations Controller role sounds like a great fit we would love to hear from you!
Operations Controller(Transport Controller) in Woodford employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller(Transport Controller) in Woodford
✨Tip Number 1
Network like a pro! Reach out to people in the transport industry, especially those already working at CitySprint. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research CitySprint’s values and recent achievements. Show us you’re not just another candidate but someone who genuinely wants to be part of our journey.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how you’d handle customer expectations and manage resources – these are key in the Operations Controller role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Operations Controller(Transport Controller) in Woodford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Controller role. Highlight your experience in managing resources and exceeding customer expectations, as these are key for us at CitySprint.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed operations or improved efficiencies in previous roles.
Showcase Your Communication Skills: Since clear communication is vital for this role, make sure your application reflects your ability to communicate effectively. Use professional language and keep it concise!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at CitySprint
✨Know Your Stuff
Before the interview, make sure you understand the role of an Operations Controller inside out. Familiarise yourself with CitySprint's services, their customer SLAs, and how they manage courier resources. This will show that you're genuinely interested and prepared.
✨Showcase Your Organisational Skills
Since the role requires being highly organised, come prepared with examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised effectively to meet deadlines and exceed expectations.
✨Communicate Clearly
During the interview, practice clear and professional communication. Be ready to discuss how you would handle direct communications with clients and couriers, especially in challenging situations. This will demonstrate your ability to maintain professionalism under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in the transport industry, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
