At a Glance
- Tasks: Manage courier resources and ensure efficient deliveries in a fast-paced environment.
- Company: Join CitySprint, a leading UK logistics business with a focus on same-day services.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, and mental health support.
- Other info: Dynamic role with opportunities for growth in a supportive team.
- Why this job: Make a real impact by keeping the delivery network running smoothly.
- Qualifications: Experience in logistics or customer service, strong communication skills, and decision-making ability.
The predicted salary is between 29344 - 29344 £ per year.
Location: Letchworth
Salary: £29,344
Hours: 24 hours per week
Shifts: Saturday & Sunday, shifts between 7 am to 8 pm plus all bank holidays
Contract: This is a maternity cover for 12 months
What you’ll get at CitySprint:
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death in service cover
The role:
As an Out of Hours Operations Controller, you'll manage day-to-day courier resources across the national network, ensuring deliveries and collections are completed efficiently and customer SLAs are met. You'll work closely with the Out of Hours Senior Controller and Operations Manager to create a KPI-driven environment focused on service, safety and performance. This is a fast-paced role where strong decision-making, organisation and communication skills are essential.
What you’ll be doing:
- Managing bookings and allocating courier resources in line with customer SLAs and network requirements
- Monitoring and optimising courier utilisation across the national network
- Handling customer, courier and operational queries in a professional and timely manner
- Supporting the onboarding and compliance of courier resources
- Monitoring courier performance and taking action where service or behavioural standards fall short
- Maintaining accurate records and ensuring systems are updated correctly
- Working with colleagues to improve service performance and network efficiency
- Supporting site housekeeping and maintaining Health & Safety standards
- Contributing to a KPI-driven culture focused on service, revenue and operational success
What we’re looking for:
- Experience in an operational, logistics or customer-focused environment
- Able to prioritise and adapt quickly in a busy, time-sensitive setting
- Strong communication and stakeholder management skills
- Confident making decisions and solving problems in real time
- Understanding of KPIs and how to positively influence performance
- Good organisational skills and attention to detail
- Basic Microsoft Office skills
- Experience using CityTrak or X-Despatch would be beneficial, but is not essential
We're looking for someone who is customer-focused, proactive and able to build strong working relationships while keeping the operation running efficiently. All successful candidates will be required to complete a DBS check.
Operations Controller(Ooh) in Watford employer: CitySprint
CitySprint in Crawley is an excellent employer that prioritises safety and reliability, offering a supportive work culture where drivers can thrive. With benefits like 25 days of annual leave, enhanced family leave, and mental health support, employees are encouraged to maintain a healthy work-life balance while contributing to exceptional customer service. The company also fosters growth opportunities, making it a rewarding place for those looking to advance their careers in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Controller(Ooh) in Watford
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like CitySprint and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at CitySprint!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like CitySprint keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Controller(Ooh) in Watford
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to CitySprint:This is your chance to really connect with the team at CitySprint. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at CitySprint
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with CitySprint.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show CitySprint that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at CitySprint. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
