At a Glance
- Tasks: Coordinate couriers and support the control team to ensure smooth operations.
- Company: Join a dynamic service centre in Cambridge with a focus on customer satisfaction.
- Benefits: Enjoy 25 days annual leave, mental health support, and family-friendly perks.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be at the heart of operations and make a real difference every day.
- Qualifications: Experience in customer service or operations; strong communication and organisational skills.
The predicted salary is between 26811 - 26811 € per year.
Location: Cambridge
Salary: £26,811.20
Hours: 40 hours per week
Shifts: Monday to Friday 8 am to 5 pm
Contract: Permanent
Benefits:
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
Role Overview:
This role sits at the heart of our Service Centre. As an Operations Coordinator, you’ll help keep things moving day to day coordinating couriers, supporting the control team, and ensuring collections and deliveries meet customer SLAs.
Responsibilities:
- Coordinating designated couriers to meet customer SLAs
- Supporting drivers and resolving day‑to‑day queries
- Working closely with colleagues across operations and control
- Keeping systems updated accurately (e.g. CityTrak / X‑Despatch)
- Adapting plans and priorities as the day changes
Qualifications & Experience:
- Experience in a busy operational or customer service environment
- Confident communicator who can juggle multiple tasks
- Organised, accurate and comfortable using systems
- Basic Microsoft Office skills
- Experience in logistics or courier operations is helpful, but not essential — we’re more interested in the right attitude and approach.
Additional Information:
All successful candidates will be required to complete a DBS check.
Operations Coordinator(Customer Service) in Waterbeach employer: CitySprint
As an Operations Coordinator in Cambridge, you will thrive in a supportive and dynamic work environment that prioritises employee wellbeing and growth. With generous benefits such as 25 days of annual leave, enhanced family leave, and access to mental health support, our company fosters a culture of collaboration and respect, ensuring that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator(Customer Service) in Waterbeach
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operations and customer service. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've successfully managed multiple tasks or resolved customer queries in the past. This will demonstrate that you're the right fit for the Operations Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Coordinator(Customer Service) in Waterbeach
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Operations Coordinator role. Highlight any customer service or operational experience you have, and don’t forget to mention your organisational skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Communication Skills:As a confident communicator, it’s important to demonstrate this in your application. Use clear and concise language, and make sure to proofread for any typos or errors. We want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at CitySprint
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Operations Coordinator role. Familiarise yourself with the responsibilities like coordinating couriers and supporting the control team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a confident communicator, you'll need to demonstrate your ability to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed communication in a busy environment. This will highlight your suitability for the role and reassure them of your capabilities.
✨Be Ready to Adapt
The job requires adapting plans and priorities as the day changes. Think of instances where you've had to pivot quickly in your previous roles. Sharing these stories will showcase your flexibility and problem-solving skills, which are crucial for this position.
✨Brush Up on Your Tech Skills
Since the role involves keeping systems updated accurately, it's essential to be comfortable with basic Microsoft Office skills. If you have experience with logistics or courier operations software, mention it! Even if you don’t, showing a willingness to learn new systems can set you apart.
