At a Glance
- Tasks: Support daily operations in Pharmacy & Logistics, managing customer queries and ensuring smooth service delivery.
- Company: Join CitySprint, a dynamic logistics company with a focus on same-day services.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, mental health support, and healthcare benefits.
- Other info: Opportunity for career growth in a supportive and agile work environment.
- Why this job: Be part of a fast-paced team making a real difference in customer service and logistics.
- Qualifications: Strong customer service skills, excellent communication, and ability to manage multiple tasks.
The predicted salary is between 27500 - 27500 £ per year.
Location: Warwick
Salary: £27,500
Hours: 40 Hours per week. Shifts: Monday to Friday, 10 am to 7 pm
Contract: Permanent
What You’ll Get At CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death in service cover
The role
We’re looking for a proactive and detail-focused Operations Coordinator to support the day-to-day running of our Pharmacy & Logistics operations. This role is focused on delivering excellent customer service, managing queries and complaints, and ensuring all operational activity is completed in line with agreed service levels. You’ll work closely with internal teams, couriers, and clients to ensure smooth delivery and resolution of issues.
Who We Are
CitySprint is a UK‑wide logistics business delivering same-day and time-critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership. As part of the DPD and Geopost group, we benefit from the strength of a global network while maintaining the agility and focus of a growing business.
What You’ll Do
- Manage customer queries and complaints through phone, email, and chat channels
- Deliver first-contact resolution where possible and see issues through to closure
- Liaise with service centres, couriers, and internal teams to resolve operational issues
- Maintain accurate records and updates within CRM systems
- Support key and complex customer accounts in line with agreed SLAs
- Ensure all communication is clear, timely, and professional
- Reprioritise workload effectively in response to changing operational demands
- Identify opportunities to improve processes and enhance service delivery
What We’re Looking For
- Strong customer service experience within a fast-paced environment
- Excellent communication skills (verbal and written)
- Ability to manage multiple tasks and prioritise effectively
- High attention to detail and accuracy
- Confident handling of complaints and problem resolution
- Ability to build relationships with internal and external stakeholders
- Proactive, organised, and adaptable approach
- Experience using CRM systems is desirable
All successful candidates will be required to complete a DBS check.
Operations Coordinator - Pharmacy & Logistics in Warwick employer: CitySprint
CitySprint is an exceptional employer that prioritises employee wellbeing and professional growth, offering 25 days of annual leave plus bank holidays, enhanced family leave, and free mental health support. Located in Warwick, our dynamic work culture fosters collaboration and agility, allowing you to thrive in a fast-paced environment while making a meaningful impact in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator - Pharmacy & Logistics in Warwick
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like CitySprint and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at CitySprint!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like CitySprint keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Coordinator - Pharmacy & Logistics in Warwick
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to CitySprint:This is your chance to really connect with the team at CitySprint. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at CitySprint
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with CitySprint.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show CitySprint that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at CitySprint. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
