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For Companies At a Glance
- Tasks: Coordinate couriers and support the control team to ensure smooth operations.
- Company: Join CitySprint, a leading UK logistics business with a focus on same-day services.
- Benefits: Enjoy 25 days annual leave, mental health support, and family-friendly perks.
- Why this job: Make a real impact in a fast-paced environment where your work matters.
- Qualifications: Experience in customer service or operations; strong communication and organisational skills.
- Other info: Dynamic role with opportunities for growth within a supportive team.
The predicted salary is between 26811 - 26811 £ per year.
Location: Southampton
Salary: £26,811.20
Hours: 40 hours, Monday to Friday flexible shifts between 7 am to 7 pm.
Contract: Permanent
What You’ll Get At CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
The role
This role sits at the heart of our Service Centre. As an Operations Coordinator, you’ll help keep things moving day to day coordinating couriers, supporting the control team, and making sure collections and deliveries meet customer SLAs.
Why CitySprint
What we do matters — from everyday deliveries to time‑critical ones — and this role helps make sure it happens. You’ll see the impact of your work and know you’re playing a part in keeping things running when it counts.
Who We Are
CitySprint is a UK‑wide logistics business delivering same‑day and time‑critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership. We’re also part of DPD and the wider Geopost group, which gives us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and pace. It’s a busy, fast‑moving role where priorities can change quickly, and you’ll be trusted to stay organised, communicate clearly, and solve problems as they arise.
What You’ll Be Doing
- Coordinating designated couriers to meet customer SLAs
- Supporting drivers and resolving day‑to‑day queries
- Working closely with colleagues across operations and control
- Keeping systems updated accurately (e.g. CityTrak / X‑Despatch)
- Adapting plans and priorities as the day changes
What We’re Looking For
- Experience in a busy operational or customer service environment
- Confident communicator who can juggle multiple tasks
- Organised, accurate and comfortable using systems
- Basic Microsoft Office skills
- Experience in logistics or courier operations is helpful, but not essential — we’re more interested in the right attitude and approach.
All successful candidates will be required to complete a DBS check.
Operations Coordinator(Customer Service) in Southampton employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator(Customer Service) in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer service sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations and customer service. Think about your past experiences and how they relate to the role of Operations Coordinator — we want to hear your stories!
✨Tip Number 3
Show off your organisational skills! During interviews, be ready to discuss how you manage multiple tasks and adapt to changing priorities. This is key for the fast-paced environment at CitySprint.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the CitySprint team.
We think you need these skills to ace Operations Coordinator(Customer Service) in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Coordinator role. Highlight any previous experience in customer service or logistics, and don’t forget to mention your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role at CitySprint and how your background makes you a great fit. Keep it concise but engaging!
Show Off Your Communication Skills: As an Operations Coordinator, clear communication is key. In your application, demonstrate your ability to juggle multiple tasks and communicate effectively. Use examples from past experiences to back this up!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at CitySprint
✨Know the Role Inside Out
Before your interview, make sure you understand the Operations Coordinator role thoroughly. Familiarise yourself with the key responsibilities like coordinating couriers and supporting the control team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a confident communicator, you'll need to juggle multiple tasks while keeping everyone informed. Prepare examples from your past experiences where you've successfully communicated under pressure or resolved queries effectively. This will highlight your ability to thrive in a busy operational environment.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially in a fast-paced setting. Think of specific situations where you've had to adapt plans or priorities quickly. Sharing these experiences will showcase your ability to stay organised and think on your feet.
✨Familiarise Yourself with Relevant Systems
While experience in logistics or courier operations is a bonus, being comfortable with systems like CityTrak or X-Despatch can set you apart. If you have any experience with similar software, be sure to mention it. If not, express your willingness to learn and adapt to new technologies.