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For Companies At a Glance
- Tasks: Lead a dynamic team and manage operations to drive growth and efficiency.
- Company: Join CitySprint, a fast-growing leader in courier services.
- Benefits: Enjoy generous holiday allowance, birthday leave, and health perks.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in team management and operational excellence is essential.
- Other info: Opportunity for career growth in a vibrant and collaborative workplace.
The predicted salary is between 36000 - 45000 £ per year.
Overview
Join to apply for the Service Centre Manager (Maternity Cover) role at CitySprint
Service Centre Manager | Brighton | Permanent
Salary: £36,000- £45,000 (Dependent on experience)
Hours: 45 hours per week
This is a fixed term role until April 2026
Benefits
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday so you can celebrate in style.
- Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
- Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
- Look after your wellbeing with access to a health and wellness program.
- Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
- Our ride to work scheme means you can keep fit while saving money – what’s not to like?
CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator to ensure we continue growing and improving every day.
This is where YOU come in!
CitySprint have an exciting opportunity for a Service Centre Manager in Brighton.
You will manage all operational functions within the Service Centre to foster a ‘Best in Business’ culture. Your role involves developing and supporting colleagues to achieve key strategic objectives and drive revenue and profit growth while meeting SLAs, ensuring client retention, and enhancing operational efficiencies and colleague development in line with EBITDA targets.
A successful Service Centre Manager optimises all operational aspects. You will support the Regional Manager in delivering operational excellence through budget management, improving efficiencies, implementing new business, and retaining existing customers to establish a ‘Partner of Choice’ reputation. You will also support and develop in-house colleagues to ensure the overall success of the Service Centre.
The main responsibilities within the role are:
- Manage and exceed all financial targets set (revenue, profit, EBITDA) through continuous budget review and monitoring.
- Reviews and manages operational stats to identify potential efficiencies and improved productivity.
- Collaborates with Regional Managers and internal partners to successfully manage new business opportunities through new sector development or acquisition opportunities.
- Identifies and collaborates with all stakeholders to deliver cross functional optimisation.
- Proactively manages, supports and mentors peers to develop a strong, passionate and successful team through performance management and proactive communication.
- Reviews and manages operational requirement during peak periods to minimise disruption.
- Manages teams Attendance/Performance and Conduct in line with policies and processes (Attendance/Disc & Grievance) and implements action when unacceptable levels are observed or where requirement for additional support is suspected.
- Manages recruitment to deliver a team inspired to deliver.
The ideal candidate will demonstrate the following:
- Proven proficiency of creating, analysing and disseminating clear and concise operational reports and working towards achieving and exceeding business operational targets.
- Remains objective, actively troubleshoots and pursues solutions when issues/problems occur.
- Ability to reprioritise tasks/workload in line with changing business needs in a busy and time sensitive environment.
- Proven success in managing and exceeding budget targets.
- Previous experience of successful team management through mentoring and development.
- Working knowledge of inhouse systems e.g. CityTrak and X-Despatch 3, Salesforce.
- Working knowledge of full Microsoft office suite.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this Service Centre Manager role sounds like you, we really want to hear from you!
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Other
Industries
- Transportation, Logistics, Supply Chain and Storage
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Service Centre Manager(Maternity Cover) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Manager(Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service Centre Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching CitySprint and understanding their values and goals. Tailor your responses to show how your experience aligns with their mission of operational excellence and team development. This will make you stand out as a candidate who truly gets it!
✨Tip Number 3
Practice your interview skills with a friend or mentor. Focus on articulating your past successes in managing teams and exceeding budget targets. The more comfortable you are discussing your achievements, the more confident you’ll feel during the actual interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the CitySprint team and ready to contribute to their growth and success.
We think you need these skills to ace Service Centre Manager(Maternity Cover)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the Service Centre Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've exceeded targets or improved processes in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise: Keep your application straightforward and to the point. Avoid jargon and ensure your writing is easy to read. We appreciate clarity, especially when it comes to operational reports and management strategies.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and helps us keep track of all applicants efficiently!
How to prepare for a job interview at CitySprint
✨Know Your Numbers
As a Service Centre Manager, you'll need to manage financial targets. Brush up on your budget management skills and be ready to discuss how you've successfully exceeded targets in the past. Bring specific examples of revenue growth or cost-saving initiatives you've implemented.
✨Showcase Your Team Management Skills
This role requires strong team leadership. Prepare to share stories about how you've mentored and developed your team members. Highlight any performance management strategies you've used to inspire and motivate your colleagues.
✨Understand Operational Efficiency
CitySprint values operational excellence. Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be prepared to discuss how you've identified efficiencies in previous roles and what steps you took to implement changes.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to troubleshoot issues or manage peak periods effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
