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- Tasks: Lead the Service Centre, manage operations, and drive team success.
- Company: Join CitySprint, a top UK courier service provider on the rise!
- Benefits: Enjoy generous holidays, birthday leave, wellness programs, and discounts.
- Why this job: Be part of a dynamic team focused on growth and operational excellence.
- Qualifications: Experience in team management and budget oversight is essential.
- Other info: DBS check required; apply now to make an impact!
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
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Client:
CitySprint
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ffcd03ecdf9c
Job Views:
7
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Service Centre Manager | London | Permanent
Hours : 40Hours
Benefits and perks:
- Animpressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday so you can celebrate in style.
- Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Spend those crucial moments with your new-born baby with ourenhanced Maternity and Paternity leave.
- Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
- Look after your wellbeing with access to ahealth and wellness program.
- Make the most of‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
- Ourride to work scheme means you can keep fit while saving money – what’s not to like?
- Travel for cheaper withinterest freeseason ticket loans (available after a years’ service).
CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator to ensure we continue growing and improving every day.
This is where YOU come in!
CitySprint have an exciting opportunity for a Service Centre Manager in London.
You will manage all operational functions within the Service Centre to foster a ‘Best in Business’ culture. Your role involves developing and supporting colleagues to achieve key strategic objectives and drive revenue and profit growth while meeting SLAs, ensuring client retention, and enhancing operational efficiencies and colleague development in line with EBITDA targets.
A successful Service Centre Manager optimises all operational aspects. You will support the Regional Manager in delivering operational excellence through budget management, improving efficiencies, implementing new business, and retaining existing customers to establish a ‘Partner of Choice’ reputation. You will also support and develop in-house colleagues to ensure the overall success of the Service Centre.
The main responsibilities within the roleare:
- Manage and exceed all financial targets set (revenue, profit, EBITDA) through continuous budget review and monitoring.
- Reviews and manages operational stats to identify potential efficiencies and improved productivity.
- Collaborates with Regional Managers and internal partners to successfully manage new business opportunities through new sector development or acquisition opportunities.
- Identifies and collaborates with all stakeholders to deliver cross functional optimisation
- Proactively manages, supports and mentors peers to develop a strong, passionate and successful team through performance management and proactive communication.
- Reviews and manages operational requirement during peak periods to minimise disruption.
- Manages teams Attendance/Performance and Conduct in line with policies and processes (Attendance/Disc & Grievance) and implements action when unacceptable levels are observed or where requirement for additional support is suspected.
- Manages recruitment to deliver a team inspired to deliver.
The ideal candidate will demonstrate the following:
- Proven proficiency of creating, analysing and disseminating clear and concise operational reports and working towards achieving and exceeding business operational targets.
- Remains objective, actively troubleshoots and pursues solutions when issues/problems occur.
- Ability to reprioritise tasks/workload in line with changing business needs in a busy and time sensitive environment.
- Proven success in managing and exceeding budget targets.
- Previous experience of successful team management through mentoring and development.
- Working knowledge of inhouse systems e.g. CityTrak and X-Despatch 3, Salesforce.
- Working knowledge of full Microsoft office suite.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this Service Centre Manager role sounds like you, we really want to hear from you!
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Service Centre Manager(Depot Manager) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Manager(Depot Manager)
✨Tip Number 1
Familiarise yourself with CitySprint's operational goals and values. Understanding their commitment to becoming the UK's leading courier service will help you align your experience and vision with theirs during discussions.
✨Tip Number 2
Network with current or former employees of CitySprint on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and exceeded budget targets in previous roles. Being able to demonstrate your leadership and financial acumen will set you apart from other candidates.
✨Tip Number 4
Research the tools and systems mentioned in the job description, such as CityTrak and Salesforce. Familiarity with these platforms can give you a competitive edge and show your proactive approach to the role.
We think you need these skills to ace Service Centre Manager(Depot Manager)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Service Centre Manager. Focus on your achievements in managing teams, meeting financial targets, and improving operational efficiencies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams and exceeded budget targets in previous positions.
Highlight Relevant Skills: Emphasise your proficiency in operational reporting, team management, and familiarity with systems like CityTrak and Salesforce. These skills are crucial for the role and should be clearly stated in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CitySprint
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Centre Manager. Familiarise yourself with operational functions, financial targets, and team management strategies that are crucial for this role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your mentoring abilities and how you've developed colleagues to achieve strategic objectives, as this is key for the position.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will show your ability to troubleshoot and pursue solutions effectively, which is essential for managing operations.
✨Familiarise Yourself with Relevant Tools
If you have experience with systems like CityTrak, X-Despatch 3, or Salesforce, be sure to mention it. Understanding these tools can give you an edge, as they are likely used in the role.
