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For Companies At a Glance
- Tasks: Manage courier resources and ensure efficient deliveries in a fast-paced environment.
- Company: Join CitySprint, a leading UK logistics business with a focus on same-day services.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, and mental health support.
- Other info: Fast-paced role with opportunities for growth and development in a supportive environment.
- Why this job: Be part of a dynamic team that keeps the network moving and meets customer expectations.
- Qualifications: Experience in logistics or customer service, with strong communication and organisational skills.
The predicted salary is between 27000 - 31000 £ per year.
Location: Reading
Salary: £27,000 - £31,000
Hours: 40 Hours per week
Shifts: Monday to Friday, 7 am to 4 pm
Contract: Permanent
What You’ll Get At CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death in service cover
The role
As an Operations Controller, you’ll manage day-to-day courier resources within the Service Centre, making sure deliveries and collections run efficiently and customer SLAs are met. You’ll work closely with the Service Centre Manager and Operations Manager to create a KPI-driven environment focused on service, safety and performance. This is a hands‑on role where judgement, pace and attention to detail really matter.
Why CitySprint
What we do matters — from everyday deliveries to time‑critical ones — and this role helps make sure it happens. You’ll play a key part in keeping the network moving and making sure customers get the service they expect.
Who We Are
CitySprint is a UK‑wide logistics business delivering same‑day and time‑critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership. We’re also part of DPD and the wider Geopost group, giving us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and way of working. It’s a busy, fast‑moving environment where priorities can change quickly, and you’ll be trusted to manage resources, make decisions and follow things through.
What You’ll Be Doing
- Managing and allocating courier resources in line with customer SLAs and network requirement.
- Monitoring courier performance and taking action where standards fall short.
- Handling day‑to‑day customer, courier and operational queries.
- Keeping systems updated accurately (e.g. CityTrak / X-Despatch).
- Supporting onboarding and compliance of courier resources.
- Working with colleagues to plan for peak periods and improve performance.
- Maintaining a safe, organised working environment.
What We’re Looking For
- Experience in an operational, logistics or customer‑focused environment.
- Confident communicator who can manage multiple priorities.
- Comfortable working with KPIs, systems and real‑time decision‑making.
- Organised, calm under pressure and solutions‑focused.
- Basic Microsoft Office skills.
- Experience using CityTrak or X-Despatch is helpful, but not essential — we’re more interested in your approach, judgement and ability to keep things running smoothly.
All successful candidates will be required to complete a DBS check.
Operations Controller(Transport Controller) in Reading employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller(Transport Controller) in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations and logistics. Think about your past experiences and how they relate to managing courier resources and meeting SLAs. We want you to shine!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've handled challenges in fast-paced environments. Highlight your ability to stay calm under pressure and make quick decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining CitySprint and being part of our dynamic team.
We think you need these skills to ace Operations Controller(Transport Controller) in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Controller role. Highlight any relevant operational or logistics experience, and don’t forget to mention your ability to manage multiple priorities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for CitySprint. Mention your experience with KPIs and how you handle pressure — we love a solutions-focused mindset!
Show Off Your Communication Skills: As a confident communicator, it’s important to demonstrate this in your application. Use clear and concise language, and make sure to convey your ability to manage queries effectively. We want to see how you can keep things running smoothly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the CitySprint team. We can’t wait to hear from you!
How to prepare for a job interview at CitySprint
✨Know Your Stuff
Before the interview, make sure you understand the role of an Operations Controller inside out. Familiarise yourself with logistics terminology, customer SLAs, and the tools mentioned in the job description, like CityTrak and X-Despatch. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous experience in operational or logistics roles. Think of specific examples where you've managed resources, handled customer queries, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Problem-Solving Skills
Since this role requires quick decision-making and solutions-focused thinking, prepare to share instances where you've successfully navigated challenges. Highlight how you kept things running smoothly under pressure, as this is crucial for the fast-paced environment at CitySprint.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.