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- Tasks: Build and maintain strong relationships with SME customers to enhance their experience and drive growth.
- Company: Dynamic company focused on customer satisfaction and strategic account management.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Why this job: Join a team where your relationship-building skills can shine and lead to tangible results.
- Qualifications: Strong commercial awareness, analytical mindset, and proven sales success.
- Other info: Exciting role with daily travel and excellent career development prospects.
The predicted salary is between 36000 - 60000 £ per year.
This is a field-based role which is focussed on building and maintaining strong relationships with existing SME customers within a defined portfolio. The primary objective is to retain existing clients, maximise customer experience, and drive growth by increasing the portfolio share of wallet through the development and delivery of strategic account plans and client engagement. You will have full commercial responsibility for the growth, retention, revenue and margin performance of a defined portfolio of clients working closely with all operational colleagues across multiple service centres.
Main Responsibilities:
- Portfolio Management: Manage a portfolio of existing SME customers through strategic account development plans and the attainment of the customer contact strategy to maximise the customer experience.
- Retention Strategy: Implement proactive measures to maintain long-term customer loyalty and reduce churn.
- Growth Initiatives: Identify upsell and cross-sell opportunities within the current customer portfolio through analysing customer data, behaviour and trends. Growth opportunities will be managed through the CitySprint opportunity sales cycle to ensure conversion rates are achieved and the implementation phase is effective to ensure a smooth customer journey, through constant collaboration with all relevant stakeholders.
- Relationship Development: Develop and maintain long term customer relationships through regular contact, understanding evolving needs, resolve issues and deliver value-added insights. Monitor customer satisfaction and collaborate with internal stakeholders to recommend improvements. You will be responsible for presenting winning strategic proposals to existing customers. Your role requires daily travel within your assigned area.
- Performance Tracking: Achievement of all KPIs. Maintain accurate records of all customer interactions in Salesforce including up to date ADPs.
- Collaboration: Work closely with the local operational teams and internal stakeholders to align solutions with customer goals to deliver outstanding service performance to all customers in the portfolio.
Key Skills:
- Demonstrates strong commercial awareness to meet individual KPI’s through successful negotiation with existing customers using consultative techniques to upsell and cross sell.
- Demonstrates ability to map a customer’s supply chain to identify opportunities to improve share of wallet from existing portfolio.
- Ability to develop a multiple contact strategy within each portfolio client to develop and retain existing business.
- Analytical mindset with the ability to problem solve and provide conflict resolution through strong account management.
- Works proactively with customers to ensure best practice is in place, processes are streamlined and have a continuous improvement ethos to maximise and enhance the customer experience.
- Skilled in managing long term customer relationships and demonstrates strong customer partnerships providing excellent customer satisfaction.
- Proven sales success in delivering margin/revenue growth in line with business strategy.
- Previous experience and working knowledge of CRM’s (preferably Salesforce).
- Ability to identify key data sources and analyse data effectively to improve operational and margin performance or to support business decisions.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this role sounds like a great fit we would love to hear from you!
Customer Relationship Manager in Plymouth employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Plymouth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to customer relationship management. Think about how you can demonstrate your skills in upselling and maintaining long-term relationships.
✨Tip Number 4
Don't forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Relationship Manager in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing customer relationships and driving growth. We want to see how your skills align with our needs, so don’t hold back on showcasing your achievements!
Show Off Your Analytical Skills: Since the role requires an analytical mindset, include examples of how you've used data to identify opportunities or solve problems in previous roles. We love seeing candidates who can think critically and make data-driven decisions!
Highlight Your Relationship-Building Skills: This role is all about building strong relationships, so share specific instances where you’ve successfully developed long-term partnerships with clients. We’re looking for those golden moments that demonstrate your ability to connect and engage!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at CitySprint
✨Know Your Portfolio
Before the interview, take some time to research the company’s existing SME customers and their needs. Familiarise yourself with their portfolio and think about how you can enhance customer experience and retention. This will show that you’re proactive and ready to hit the ground running.
✨Showcase Your Relationship Skills
Be prepared to discuss your past experiences in building and maintaining long-term customer relationships. Use specific examples to illustrate how you’ve successfully navigated challenges and delivered value to clients. This will demonstrate your ability to develop strong partnerships.
✨Demonstrate Analytical Thinking
Since the role requires an analytical mindset, come equipped with examples of how you've used data to identify growth opportunities or improve customer satisfaction. Discuss any tools or methods you’ve used, especially if you have experience with Salesforce or similar CRM systems.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage conflicts. Think about potential challenges you might face in the role and how you would address them. This will help you showcase your strategic thinking and consultative techniques.
