At a Glance
- Tasks: Manage supplier performance and ensure operational efficiency across DPD depots.
- Company: Join CitySprint, a leading UK logistics provider with a dynamic work culture.
- Benefits: Enjoy 25 days annual leave, mental health support, and family-friendly policies.
- Other info: Opportunity for career growth in a fast-paced, supportive environment.
- Why this job: Make a real impact on logistics operations and build strong supplier relationships.
- Qualifications: Experience in logistics and strong communication skills are essential.
The predicted salary is between 41000 - 50000 £ per year.
Location: National, regional travel required between 11 to 14 DPD depots
Salary: £41,000 - £50,000 plus Car Allowance: £4,500
Hours: Full time, Monday to Friday
Contract: Permanent
What You’ll Get At CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
The Role
We’re looking for an Operations Support Manager Out of Home to support the delivery of the DPD Out of Home programme across a defined region. This role is focused on ensuring the performance, compliance, and ongoing success of our Key Suppliers delivering Out of Home routes. You’ll play a vital role in maintaining operational efficiency, supporting supplier relationships, and driving continuous improvement. Working closely with DPD regional teams and internal stakeholders, you’ll monitor route performance, carry out audits, and provide insights that support cost efficiency and service excellence.
Why CitySprint
CitySprint is a leading UK logistics provider, delivering same day and time critical services nationwide. As part of the DPD and Geopost group, we combine the scale and strength of a global network with the agility and pace of a fast‑moving business. This role offers the opportunity to directly impact operational performance and supplier success across a growing area of the business.
What You’ll Be Doing
- Managing the day‑to‑day performance of Key Suppliers within your region
- Building strong relationships with DPD depot and regional teams
- Carrying out regular supplier audits to ensure compliance with operational and H&S standards
- Monitoring route performance (e.g. utilisation, mileage, service levels)
- Supporting onboarding of new suppliers and route rollouts
- Providing insights to support cost control, invoicing accuracy, and margin protection
- Identifying risks, inefficiencies, and opportunities for improvement
- Maintaining accurate operational data across systems including CityTrak, Salesforce, and DPD platforms
- Supporting continuous improvement initiatives across the network
- Acting as a CitySprint ambassador with suppliers and partners
What We’re Looking For
- Experience within logistics, parcel delivery, or a similar operational environment
- Experience managing supplier, courier, or third‑party performance
- Strong communication and relationship‑building skills
- Ability to analyse operational data and identify trends or issues
- Organised and able to manage multiple priorities independently
- Experience working with operational systems and reporting tools
- A proactive and solutions‑focused mindset
- Confidence working cross‑functionally with internal and external stakeholders
All successful candidates will be required to complete a DBS check. If you’re detail‑focused, operationally minded, and enjoy working with partners to deliver high quality service, apply now to join CitySprint as an Operations Support Manager Out of Home.
Operations Support Manager employer: CitySprint
CitySprint is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary alongside generous benefits such as 25 days of annual leave, enhanced family leave, and access to mental health support. With a dynamic work culture that encourages collaboration and continuous improvement, this role as Operations Support Manager provides the unique opportunity to make a significant impact within a leading logistics provider while enjoying the flexibility of national travel across DPD depots.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like CitySprint and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at CitySprint!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like CitySprint keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to CitySprint:This is your chance to really connect with the team at CitySprint. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at CitySprint
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with CitySprint.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show CitySprint that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at CitySprint. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
