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- Tasks: Oversee courier resources and maximise efficiencies in a dynamic environment.
- Company: Join CitySprint, the UK's leading courier service provider focused on innovation and customer experience.
- Benefits: Enjoy impressive holiday allowances, birthday leave, and health perks like discounts and wellness programmes.
- Why this job: Be part of a KPI-driven team that values your input and supports your growth.
- Qualifications: Experience in operations, understanding of service centre dynamics, and strong relationship-building skills required.
- Other info: This role requires a DBS check; agency assistance is not needed.
The predicted salary is between 30613 - 42700 £ per year.
Operations Manager | Out of hours | Permanent
Salary: £30,613
Shifts: 07:00 am to 20:00 pm, Saturday & Sunday including all bank holidays.
Hours: 24 Hours
Benefits and perks:
- An impressive holiday allowance that rises with your years of service.
- Additional day off for your birthday to celebrate in style.
- Death in Service allowance to support your loved ones in tragedy.
- Spend crucial moments with your newborn with our enhanced Maternity and Paternity leave.
- Complimentary day of annual leave to cherish family moments – graduation, first day of school, etc.
- Access to a health and wellness program.
- Enjoy ‘Medicash Perks at Work’ for discounts and rewards.
- Participate in our ride to work scheme to stay fit and save money.
- Travel cheaper with interest-free season ticket loans (after one year’s service).
Who are we?
CitySprint aims to be the UK’s leading courier service provider, dominating the Same Day service market. We invest in our people, services, and customer experience to be more intuitive, capable, and responsive than ever before. We seek top talent to continue our growth and improvement.
This is where YOU come in! We have an exciting opportunity for an Operations Manager in Letchworth to oversee courier resources, maximize efficiencies, and support the Regional Manager in creating a KPI-driven environment focused on service and revenue.
A successful Out of Hours Operations Manager manages daily resources, supports the Regional Manager, and contributes positively to departmental success.
Main responsibilities include:
- Manage stakeholder relationships to maintain a positive reputation.
- Support and develop Operations Controllers/Coordinators through regular reviews.
- Manage site access and security logs.
- Monitor costs and resource allocation to optimize revenue and profit.
- Ensure timely updates to systems like CityTrak, X-Despatch 3, Salesforce.
- Resolve customer, courier, and control queries effectively.
Skills needed:
- Understanding of Service Centre operations.
- Knowledge of systems like CityTrak and X-Despatch 3.
- Ability to advise clients and colleagues proactively.
- Flexibility to reprioritize tasks in a busy environment.
- Understanding of commercial targets and KPIs.
- Ability to deputize for the Service Centre Manager.
- Experience in Operations environment.
- Strong customer orientation and relationship-building skills.
- Knowledge of KPIs & SLA’s and influencing success.
If this role interests you, we want to hear from you. The successful candidate will need to undergo a DBS check. Conditional offers depend on a satisfactory check. We do not require agency assistance for this vacancy – thank you.
Operations Manager(Transport Manager) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager(Transport Manager)
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, like CityTrak and X-Despatch 3. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with current or former employees of CitySprint on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing stakeholder relationships and how you've successfully navigated challenges in previous roles. This is crucial for the Operations Manager position, as building positive reputations is key.
✨Tip Number 4
Showcase your flexibility and ability to prioritise tasks in a busy environment by preparing examples from your past work experiences. This will highlight your suitability for the dynamic nature of the role at CitySprint.
We think you need these skills to ace Operations Manager(Transport Manager)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management and transport. Emphasise your understanding of service centre operations and any experience with systems like CityTrak and X-Despatch 3.
Craft a Compelling Cover Letter: Write a cover letter that showcases your skills in managing stakeholder relationships and your ability to support and develop team members. Mention specific examples of how you've contributed to departmental success in previous roles.
Highlight Relevant Skills: In your application, clearly outline your knowledge of KPIs and SLAs, as well as your strong customer orientation. Use bullet points to make these skills stand out and easy to read.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an Operations Manager role.
How to prepare for a job interview at CitySprint
✨Know the Company Inside Out
Before your interview, make sure to research CitySprint thoroughly. Understand their services, values, and recent developments in the courier industry. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in operations management, especially in a transport or logistics context. Use specific examples to illustrate how you've successfully managed resources, improved efficiencies, or met KPIs in past roles.
✨Showcase Your Problem-Solving Skills
As an Operations Manager, you'll need to resolve issues quickly and effectively. Prepare to share examples of challenges you've faced in previous positions and how you approached them. This will highlight your ability to think on your feet and maintain a positive reputation with stakeholders.
✨Demonstrate Flexibility and Adaptability
The role requires managing multiple tasks in a busy environment. Be ready to discuss how you've successfully reprioritised tasks in the past and how you handle unexpected changes. This will show that you're well-suited for the dynamic nature of the job.
