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- Tasks: Lead a dynamic team to optimise courier operations and drive commercial growth.
- Company: Join CitySprint, a fast-growing leader in UK courier services.
- Benefits: Enjoy generous holiday allowance, birthday leave, and wellness programmes.
- Why this job: Make a real impact in a thriving company while developing your leadership skills.
- Qualifications: Experience in operations management and strong team leadership abilities.
- Other info: Exciting career growth opportunities in a supportive and innovative environment.
The predicted salary is between 29000 - 37000 £ per year.
Location: Bristol
Type: Permanent
Hours: 40 hours, Monday to Friday between 8 am to 5 pm (Required to cover other shifts for holidays and sickness)
Salary: £34,000 - £36,000 (Depending on experience)
Benefits and perks:
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday.
- Death in Service allowance.
- Enhanced Maternity and Paternity leave.
- Complimentary day of annual leave for family moments.
- Access to a health and wellness program.
- 'Medicash Perks at Work' for high-street discounts and rewards.
- Ride to work scheme.
CitySprint is on a fast track to become the UK’s leading courier services provider. We are investing in our people, service offering, and customer proposition to be more intuitive, capable, and responsive to our customers' needs.
We have an exciting opportunity for an Operations Manager in Bristol to support the management and delivery of commercial growth objectives across our business. You will be responsible for managing all day-to-day courier resources to maximise efficiencies across the network adhering to customer SLAs and Health and Safety parameters.
Main responsibilities:
- Manage the day-to-day resources within the Service Centre.
- Support the Service Centre Manager to contribute to the success of the Service Centre.
- Manage stakeholder relationships to ensure a positive commercial reputation.
- Develop a team of Operations Controllers/Coordinators through regular 121s and performance reviews.
- Ensure all in-house systems are updated accurately and timely.
- Monitor operational costs and resource allocation for optimisation of revenue and profit.
- Communicate regarding designated courier workload courteously and efficiently.
- Support growth by liaising with Account Management and Sales teams.
Skills needed:
- Full understanding of Service Centre operational processes.
- Working knowledge of systems including CityTrak and X-Despatch 3.
- Ability to advise clients and colleagues of business-critical information.
- Ability to reprioritise tasks in a busy environment.
- Clear understanding of commercial targets and performance.
- Ability to deputise for the Service Centre Manager as required.
- Strong customer orientation and relationship building.
- Understanding of Service Centre KPIs & SLAs.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
Operations Manager(Team Leader) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager(Team Leader)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at CitySprint. You never know who might give you the inside scoop or even refer you for the Operations Manager role.
✨Tip Number 2
Prepare for the interview by researching CitySprint's values and recent achievements. Show us that you’re not just another candidate; demonstrate how your skills align with our mission to become the UK's leading courier service provider.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and operational efficiency. We want to see how you handle real-life scenarios and your approach to maximising resources.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the Operations Manager position and keeping you top of mind for the hiring team.
We think you need these skills to ace Operations Manager(Team Leader)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams and resources, and don’t forget to mention any relevant systems you’ve worked with, like CityTrak or X-Despatch 3.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention how your skills align with the job description and show us your passion for operations management.
Showcase Your Achievements: When detailing your work experience, focus on your achievements. Use numbers and examples to demonstrate how you’ve optimised resources or improved team performance in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at CitySprint
✨Know Your Operations Inside Out
Make sure you have a solid understanding of the operational processes specific to the role. Familiarise yourself with systems like CityTrak and X-Despatch 3, as well as the key performance indicators (KPIs) and service level agreements (SLAs) that are crucial for success in this position.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed and developed teams in the past. Highlight your experience with one-on-ones and performance reviews to demonstrate your ability to foster a positive work environment.
✨Demonstrate Customer Orientation
CitySprint values strong customer relationships. Be ready to discuss how you've built and maintained these relationships in previous roles. Share specific instances where your customer focus led to improved satisfaction or retention.
✨Be Ready to Discuss Cost Optimisation
Understanding operational costs and resource allocation is key. Prepare to talk about how you've previously identified opportunities for maximising revenue and profit. Use concrete examples to illustrate your proactive approach to cost management.
