Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to optimise courier operations and ensure top-notch service delivery.
- Company: Join CitySprint, the UK's leading courier service provider, committed to innovation and excellence.
- Benefits: Enjoy generous holiday allowances, birthday leave, wellness programmes, and discounts on high-street brands.
- Why this job: Be part of a dynamic team that values growth, collaboration, and making a real impact.
- Qualifications: Experience in operations management and a strong understanding of service centre processes required.
- Other info: This role includes a DBS check as part of the recruitment process.
The predicted salary is between 30613 - 42700 £ per year.
Join to apply for the Operations Manager role at CitySprint.
Salary: £30,613
Shifts: 07:00 am to 20:00 pm, Saturday & Sunday including all bank holidays.
Hours: 24 Hours
Benefits and perks:
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday.
- Death in Service allowance.
- Enhanced Maternity and Paternity leave.
- Complimentary day of annual leave for family moments.
- Access to a health and wellness program.
- 'Medicash Perks at Work' for discounts and rewards.
- Ride to work scheme.
- Interest free season ticket loans (available after a year’s service).
CitySprint is on a fast track to become the UK’s leading courier services provider. We are paving the way for courier services to be more intuitive, capable, and responsive to our customers’ needs.
This is where YOU come in! CitySprint have an exciting opportunity for an Operations Manager in Letchworth to manage all day-to-day courier resources to maximise efficiencies across the network adhering to customer SLA’s and Health and Safety parameters. Support the Regional Manager to create a KPI driven environment based on service and revenue.
The main responsibilities within the Operations Manager role are:
- Manage stakeholder relationships to ensure that CitySprint retains a positive commercial reputation.
- Actively manage, support and develop a team of Operations Controllers/Coordinators.
- Manage remote access to sites and responsible for site access log.
- Monitor operational costs and allocation of resources.
- Ensure all in-house systems are updated accurately and in a timely manner.
- Proactively manage and resolve direct customer, courier, and control queries.
- Direct communications always relating to designated courier workload courteously and efficiently.
Skills needed for an Operations Manager:
- Full understanding of Service Centre operational processes.
- Good working knowledge of systems including CityTrak and X-Despatch 3.
- Ability to proactively advise clients and colleagues of business-critical information.
- Ability to reprioritise tasks/workload in line with changing business needs.
- Clear understanding of commercial targets and performance.
- Ability to deputise for the Service Centre Manager as required.
- Previous experience in an Operations environment.
- Strong customer orientation and relationship building.
- Understanding of Service Centre KPI’s & SLA’s.
If the Operations Manager role sounds perfect for you, we really want to hear from you. The successful candidate will be required to undergo a DBS check as part of the recruitment process.
Operations Manager(People Manager) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager(People Manager)
✨Tip Number 1
Familiarise yourself with CitySprint's operational processes and systems like CityTrak and X-Despatch 3. Understanding these tools will not only help you in the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Showcase your experience in managing teams and stakeholder relationships. Prepare examples of how you've successfully led teams in previous roles, as this is crucial for the Operations Manager position.
✨Tip Number 3
Research CitySprint’s values and recent developments in the courier industry. Being knowledgeable about the company and its market position will help you align your answers with their goals during the interview.
✨Tip Number 4
Prepare to discuss how you would handle operational challenges and optimise resources. Think of specific scenarios where you've improved efficiency or resolved issues, as this will highlight your problem-solving skills.
We think you need these skills to ace Operations Manager(People Manager)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in logistics or courier services. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience managing teams. Mention specific examples of how you've optimised resources or improved operational efficiency in previous roles.
Highlight Relevant Skills: In your application, emphasise your understanding of operational processes and systems like CityTrak and X-Despatch 3. Discuss your ability to manage KPIs and SLAs effectively.
Showcase Customer Orientation: Demonstrate your strong customer orientation by providing examples of how you've built successful relationships with clients and resolved issues efficiently in past positions.
How to prepare for a job interview at CitySprint
✨Understand the Role
Make sure you have a clear understanding of the Operations Manager role and its responsibilities. Familiarise yourself with key terms like KPI, SLA, and operational processes to demonstrate your knowledge during the interview.
✨Showcase Leadership Skills
As a People Manager, it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed teams, conducted performance reviews, and developed staff in previous roles.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in operations management and how you resolved them. This will show your ability to think critically and adapt to changing business needs.
✨Research CitySprint
Take some time to learn about CitySprint's values, mission, and recent developments. This knowledge will help you tailor your answers and show your genuine interest in the company during the interview.
