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- Tasks: Manage daily courier operations and optimise resources for efficiency.
- Company: Join CitySprint, a leading UK courier service provider focused on innovation and customer satisfaction.
- Benefits: Enjoy impressive holiday allowance, birthday leave, wellness programs, and high-street discounts.
- Why this job: Be part of a dynamic team driving growth in a fast-paced environment with a strong company culture.
- Qualifications: Experience in service centre operations and knowledge of relevant systems like CityTrak and Salesforce required.
- Other info: Candidates must undergo a DBS check as part of the recruitment process.
The predicted salary is between 29000 - 36000 £ per year.
Overview
Operations Manager | Letchworth | Permanent
Shifts: Monday to Friday, 40 hours
Hours: 9 am to 6 pm
Salary: £34,380 – £36,000 (Depending on experience)
Benefits
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday so you can celebrate in style.
- Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
- Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
- Look after your wellbeing with access to a health and wellness program.
- Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
- Our ride to work scheme means you can keep fit while saving money – what’s not to like?
CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Manager to ensure we continue growing and improving every day.
This is where you come in!
CitySprint have an exciting opportunity for a Operations Manager in Letchworth to support with the management and delivery of the commercial growth objectives across our business.
You will be responsible for managing all day to day courier resources to maximise efficiencies across the network adhering to customer SLA’s and Health and Safety parameters. Support the Service Centre Manager to create a KPI driven environment based on service and revenue.
Responsibilities
- A successful Operations Manager manages the day-to-day resources within the Service Centre, supporting the Service Centre Manager to positively contribute to the success of the Service Centre through managing and optimising all resources
- Manage stakeholder relationships to ensure that CitySprint retains a positive commercial reputation.
- Actively manage, support and develop a team of Operations Controllers/ Coordinators to achieve the collective Service Centre success via regular 121’s and objective and performance reviews.
- Ensures all in-house systems are updated accurately and in a timely manner e.g. CityTrak, X-Despatch 3, Salesforce
- Monitors the operational costs and allocation of resources to ensure optimisation of revenue and profit, and proactively seeks to identify new opportunities for maximisation
- Direct communications always relating to designated courier workload courteously and efficiently
- Proactively support growth through liaising with Account Management and Sales teams whilst implementing new business.
Skills and Qualifications
- Full understanding of Service Centre operational processes
- A good Working knowledge of systems including CityTrak and X-Despatch 3
- Ability to proactively advise clients and colleagues of business-critical information and updates
- Ability to reprioritise tasks/workload in line with changing business needs in a busy and time sensitive environment
- A clear understanding of commercial targets and performance
- Ability to deputize for the Service Centre Manager as required
- Demonstrates a strong customer orientation and builds successful/strong customer relationships to maintain retention
- Understands Service Centre KPI’s & SLA’s and how to positively influence success
If the Operations Manager role sounds perfect for you, we really want to hear from you!
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
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Operations Manager employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with CitySprint's operational processes and systems like CityTrak and X-Despatch 3. Understanding these tools will not only help you in the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with current or former employees of CitySprint on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed teams and resources effectively in previous roles. Highlighting your experience in achieving KPIs and SLAs will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on industry trends and challenges in the courier services sector. Being knowledgeable about the market will show your commitment to the role and your ability to contribute to CitySprint's growth objectives.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Manager role. Focus on your understanding of service centre operations, team management, and any specific systems like CityTrak or X-Despatch 3.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your previous experiences have prepared you to manage day-to-day resources effectively and contribute to commercial growth objectives.
Highlight Key Achievements: In both your CV and cover letter, include specific examples of past achievements that demonstrate your ability to optimise resources, manage teams, and meet KPIs. Use metrics where possible to quantify your success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at CitySprint
✨Know the Company Inside Out
Before your interview, make sure to research CitySprint thoroughly. Understand their values, mission, and recent developments in the courier industry. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be expected to lead a team. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved processes. Highlight your ability to motivate and develop others.
✨Familiarise Yourself with Relevant Systems
Since the role requires knowledge of systems like CityTrak and X-Despatch 3, brush up on these tools if you're not already familiar. Being able to discuss how you've used similar systems in the past can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to prioritise tasks or manage resources effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
