Operations Coordinator(OOH)

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Operations Coordinator | Out of Hours | Permanent

Salary: £18.31 per hour plus bank holidays

Location: Letchworth

Hours: Saturday & Sunday shifts between 08:00am – 18:00pm, 18 hours a week including all bank holidays

Benefits and Perks

• An impressive holiday allowance that rises with your years of service.
• Additional day off for your birthday.
• Death in Service allowance.
• Enhanced Maternity and Paternity leave.
• Complimentary day of annual leave for family moments.
• Access to a health and wellness program.
• Discounts and rewards through ‘Medicash Perks at Work’.
• Ride to work scheme.
• Interest-free season ticket loans after a year’s service.

CitySprint aims to be the UK’s leading courier services provider, focusing on innovation and customer satisfaction. We seek a dedicated Operations Coordinator to support our growth and service excellence.

This is where you come in!

We are looking for a Logistics Coordinator who enjoys coordinating teams to ensure efficient operations and excellent customer service. You will build strong relationships with staff and clients, designing and delivering effective operations with couriers and suppliers.

Main Responsibilities

• Answer phone lines promptly and professionally.
• Arrange collections, transit routes, and deliveries.
• Input tracking data for bookings and consignments.
• Coordinate with Operations and Imports departments to meet SLA transit times.
• Provide updates to customers on exceptions or issues.
• Request and record PODs from agents.
• Report discrepancies to managers.
• Provide quotes to customers upon request.
• Monitor Service Centre emails.
• Collaborate with suppliers to ensure high-quality customer experience.

Ideal Candidate

• Experience in dispatching vehicles or vehicle allocation.
• Respectful and professional in all interactions.
• Prompt and effective in responding to customer and supplier needs.
• Ensures timely collection and delivery of jobs.
• Handles operational queries efficiently and keeps clients informed.
• Proactive in suggesting service improvements.
• Excellent listening skills and customer empathy.
• Self-motivated with minimal supervision.

The successful candidate will undergo a DBS check; conditional offers depend on a satisfactory check.

If this role excites you, we want to hear from you! Note: We do not require agency assistance for this vacancy.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Transportation, Logistics, Supply Chain and Storage

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