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For Companies At a Glance
- Tasks: Coordinate operations, manage deliveries, and ensure top-notch customer service.
- Company: Join a dynamic team at a leading logistics company.
- Benefits: Enjoy competitive pay, generous holiday allowance, and wellness programmes.
- Why this job: Make a real difference in logistics while gaining valuable experience.
- Qualifications: Experience in dispatching and a passion for customer service.
- Other info: Flexible weekend shifts with opportunities for career growth.
Operations Coordinator (OOH) – Permanent, Field – CitySprint
Location: Letchworth
Salary: £18.31 per hour
Hours: Saturday & Sunday shifts 08:00–18:00, 18 hours per week including bank holidays
Benefits
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday.
- Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Enhanced Maternity and Paternity leave.
- Complimentary day of annual leave for family moments.
- Access to a health and wellness program.
- Medicash Perks at Work – discounts and rewards for CitySprint colleagues.
- Ride‑to‑work scheme to keep fit and save money.
Overview
CitySprint is on a fast track to become the UK’s leading courier services provider. We need a top‑notch Operations Coordinator to support our Out‑of‑Hours team, ensuring smooth coordination between couriers, suppliers and staff, and delivering excellent service for customers and colleagues alike.
Key Responsibilities
- Answer phone lines promptly and professionally.
- Arrange relevant collections, transit routes and deliveries.
- Input event tracking for all bookings and in‑transit consignments.
- Liaise with Operations and Imports to ensure correct SLA for imports.
- Provide customers with updates on all exceptions or issues.
- Request and enter all PODs from relevant agents.
- Report all discrepancies to managers.
- Provide quotes when requested to the relevant customer.
- Monitor emails for the Service Centre.
- Work with suppliers (agents) to deliver a seamless, high‑quality customer experience.
Ideal Candidate
- Experience supporting dispatch and vehicle allocation.
- Treats people with respect under all circumstances.
- Responds promptly and appropriately to the needs of customers and suppliers.
- Ensures all jobs are collected and delivered within agreed timescales.
- Handles client operational queries effectively and promptly.
- Proactively suggests service delivery improvements to management.
- Skilled listener, able to empathise with customers and understand context.
- Self‑motivated and able to work with minimal supervision.
Additional Information
Successful candidates will need to undergo a DBS check as part of the recruitment process. Conditional job offers are dependent on a satisfactory DBS check.
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Operations Coordinator(OOH) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator(OOH)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their success. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your responses to common interview questions. We recommend doing mock interviews with friends or family to build confidence. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Apply through our website for the best chance of landing that Operations Coordinator role. It shows you're serious about joining us and makes it easier for our team to find your application!
We think you need these skills to ace Operations Coordinator(OOH)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Coordinator role. Highlight any relevant experience you have in dispatching or customer service, and don’t forget to mention your ability to work independently and manage time effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've handled customer queries or improved service delivery in the past.
Showcase Your Communication Skills: Since this role involves liaising with customers and suppliers, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t shy away from showing your friendly personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at CitySprint
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Coordinator role. Familiarise yourself with the responsibilities listed in the job description, such as handling phone lines and liaising with suppliers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your experience in providing excellent customer service. Think of specific examples where you've gone above and beyond to meet a customer's needs or resolved an issue effectively. This will demonstrate your ability to treat people with respect and respond promptly to their requests.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle specific situations, like dealing with discrepancies or managing tight deadlines. Practice your responses by thinking through potential challenges you might face in the role and how you would address them. This will show your proactive approach to problem-solving.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
