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For Companies At a Glance
- Tasks: Coordinate couriers and ensure timely deliveries while supporting the control team.
- Company: Join CitySprint, a leading UK logistics business with a focus on same-day services.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, and free mental health support.
- Other info: Dynamic role with opportunities for growth in a supportive team.
- Why this job: Make a real impact in a fast-paced environment where your work matters.
- Qualifications: Experience in operations or customer service; strong communication and organisational skills.
The predicted salary is between 26811 - 26811 £ per year.
Location: Edinburgh
Salary: £26,811.20
Hours: 40 hours, Monday to Friday, Shifts will vary between 8 am to 7 pm
Contract: Permanent
What You’ll Get at CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
The role
This role sits at the heart of our Service Centre. As an Operations Coordinator, you’ll help keep things moving day to day coordinating couriers, supporting the control team, and making sure collections and deliveries meet customer SLAs.
Why CitySprint
What we do matters — from everyday deliveries to time‑critical ones — and this role helps make sure it happens. You’ll see the impact of your work and know you’re playing a part in keeping things running when it counts.
Who We Are
CitySprint is a UK‑wide logistics business delivering same‑day and time‑critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership. We’re also part of DPD and the wider Geopost group, which gives us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and pace. It’s a busy, fast‑moving role where priorities can change quickly, and you’ll be trusted to stay organised, communicate clearly, and solve problems as they arise.
What You’ll Be Doing
- Coordinating designated couriers to meet customer SLAs
- Supporting drivers and resolving day‑to‑day queries
- Working closely with colleagues across operations and control
- Keeping systems updated accurately (e.g. CityTrak / X‑Despatch)
- Adapting plans and priorities as the day changes
What We’re Looking For
- Experience in a busy operational or customer service environment
- Confident communicator who can juggle multiple tasks
- Organised, accurate and comfortable using systems
- Basic Microsoft Office skills
- Experience in logistics or courier operations is helpful, but not essential — we’re more interested in the right attitude and approach.
All successful candidates will be required to complete a DBS check.
Operations Coordinator(Logistics) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator(Logistics)
✨Tip Number 1
Network like a pro! Reach out to people in the logistics field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations and logistics. Think about your past experiences and how they relate to the role of an Operations Coordinator — we want to hear your stories!
✨Tip Number 3
Show off your organisational skills! During interviews, highlight how you've successfully managed multiple tasks in a busy environment. This is key for the Operations Coordinator role, so let us see your problem-solving prowess!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining CitySprint.
We think you need these skills to ace Operations Coordinator(Logistics)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Coordinator role. Highlight any relevant experience in logistics or customer service, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a great fit. Keep it concise but engaging, and let your personality come through.
Showcase Your Communication Skills: As an Operations Coordinator, clear communication is key. In your application, demonstrate your ability to juggle multiple tasks and communicate effectively. Use examples from past experiences to illustrate your points.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at CitySprint
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Operations Coordinator. Familiarise yourself with logistics terminology and the specific systems mentioned in the job description, like CityTrak and X-Despatch. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
As a confident communicator, you'll need to demonstrate your ability to juggle multiple tasks while keeping everyone informed. Prepare examples from your past experiences where you successfully coordinated teams or resolved issues. This will highlight your organisational skills and ability to adapt under pressure.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle real-life situations in a fast-paced environment. Think about times when you've had to adapt plans quickly or solve problems on the spot. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Emphasise Your Attitude and Approach
While experience in logistics is a plus, CitySprint values the right attitude more. Be prepared to discuss how your positive approach and willingness to learn can contribute to the team. Show enthusiasm for the role and the company’s mission, and you'll leave a lasting impression.