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For Companies At a Glance
- Tasks: Coordinate team activities to ensure smooth operations and excellent customer service.
- Company: Join CitySprint, a leading courier service provider in the UK, dedicated to innovation and customer satisfaction.
- Benefits: Enjoy generous holiday allowances, birthday leave, wellness programmes, and discounts on high-street brands.
- Why this job: Be part of a dynamic team that values hard work, commitment, and personal growth.
- Qualifications: Some experience in dispatching or vehicle allocation is preferred; strong communication skills are essential.
- Other info: A DBS check is required for this role.
The predicted salary is between 20700 - 25800 £ per year.
Operations Coordinator
Location: Edinburgh
Salary: £26,811.20
Hours: 40 hours, Monday to Friday 8 am to 7 pm
Contract: Permanent
What You’ll Get At CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
The role
This role sits at the heart of our Service Centre. As an Operations Coordinator, you’ll help keep things moving day to day coordinating couriers, supporting the control team, and making sure collections and deliveries meet customer SLAs.
Why CitySprint
What we do matters — from everyday deliveries to time‑critical ones — and this role helps make sure it happens. You’ll see the impact of your work and know you’re playing a part in keeping things running when it counts.
Who We Are
CitySprint is a UK‑wide logistics business delivering same‑day and time‑critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.
We’re also part of DPD and the wider Geopost group, which gives us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and pace.
It’s a busy, fast‑moving role where priorities can change quickly, and you’ll be trusted to stay organised, communicate clearly, and solve problems as they arise.
What You’ll Be Doing
- Coordinating designated couriers to meet customer SLAs
- Supporting drivers and resolving day‑to‑day queries
- Working closely with colleagues across operations and control
- Keeping systems updated accurately (e.g. CityTrak / X‑Despatch)
- Adapting plans and priorities as the day changes
What We’re Looking For
- Experience in a busy operational or customer service environment
- Confident communicator who can juggle multiple tasks
- Organised, accurate and comfortable using systems
- Basic Microsoft Office skills
Experience in logistics or courier operations is helpful, but not essential — we’re more interested in the right attitude and approach.
All successful candidates will be required to complete a DBS check.
Apply
Apply now
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Operations Coordinator(Customer Service) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator(Customer Service)
✨Tip Number 1
Familiarise yourself with CitySprint's values and mission. Understanding their commitment to customer service and operational excellence will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight any previous experience in customer service or operations coordination. Be ready to share specific examples of how you've successfully managed tasks similar to those listed in the job description.
✨Tip Number 3
Prepare to discuss how you handle challenging situations, especially in a customer service context. Think of scenarios where you've resolved issues effectively, as this will demonstrate your problem-solving skills.
✨Tip Number 4
Network with current or former employees of CitySprint if possible. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Operations Coordinator(Customer Service)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operations coordination. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills align with the responsibilities listed, such as coordinating team activities or managing customer queries.
Highlight Soft Skills: Emphasise your soft skills like communication, empathy, and problem-solving in your application. These are crucial for the Operations Coordinator role, especially when dealing with customers and suppliers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CitySprint
✨Show Your Customer Service Skills
As an Operations Coordinator, you'll need to demonstrate your ability to handle customer queries effectively. Prepare examples of how you've resolved issues in the past and how you prioritise customer satisfaction.
✨Highlight Your Coordination Experience
This role requires excellent coordination skills. Be ready to discuss any previous experience you have in managing team activities or logistics, and how you ensured smooth operations in those situations.
✨Be Proactive with Suggestions
The company values proactive individuals who can suggest improvements. Think of a few ideas on how you could enhance service delivery and be prepared to share them during the interview.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to showcase your listening skills by engaging with the interviewer and responding thoughtfully to their questions.