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- Tasks: Coordinate team activities to ensure smooth operations and excellent customer service.
- Company: Join CitySprint, a leading courier service provider in the UK, dedicated to innovation and customer satisfaction.
- Benefits: Enjoy generous holiday allowances, birthday leave, wellness programmes, and discounts on high-street brands.
- Why this job: Be part of a dynamic team that values hard work, commitment, and personal growth.
- Qualifications: Some experience in dispatching or vehicle allocation is preferred; strong communication skills are essential.
- Other info: A DBS check is required for this role.
The predicted salary is between 20700 - 25800 £ per year.
Operations Coordinator(Customer Service)
1 week ago Be among the first 25 applicants
Operations Coordinator | Nottingham | Permanent
Salary: 25,771
Shifts: Between 07:00am-19:00 pm
Hours: 40 hours per week, Monday-Friday
Benefits and perks:
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday so you can celebrate in style.
- Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
- Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
- Look after your wellbeing with access to a health and wellness program.
- Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
- Our ride to work scheme means you can keep fit while saving money – what’s not to like?
- Travel for cheaper with interest free season ticket loans (available after a years’ service).
CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator to ensure we continue growing and improving every day.
This is where YOU come in!
CitySprint has an exciting opportunity for an Operations Coordinator.
We are looking for a superstar who enjoys coordinating team activities and efforts to ensure a streamlined and efficient operation, resulting in excellent service for our customers and colleagues.
In this role, you will build excellent working relationships with both staff and clients in the Service Centre and beyond, acting as the go-to person who designs and delivers an effective operation with couriers and suppliers.
Main responsibilities:
- Answer phone lines promptly and professionally.
- Arrange relevant collections, transit routes, and deliveries.
- Input event tracking for all bookings and in-transit consignments.
- Liaise with Operations departments and, where required, Imports to ensure imports arrive within agreed SLAs (transit times).
- Provide customers with updates on all exceptions or issues.
- Request and enter all PODs from relevant agents.
- Report all discrepancies to Managers.
- Provide quotes when requested to the relevant customer.
- Monitor emails for the Service Centre.
- Work with suppliers (agents) to deliver a seamless, high-quality customer experience.
The ideal candidate will:
- Have some experience supporting control with dispatching or allocating vehicles.
- Treat people with respect under all circumstances.
- Respond promptly and appropriately to the needs of customers and suppliers, ensuring their requests are met.
- Ensure all jobs are collected and delivered within agreed timescales – delivery by time.
- Deal effectively and promptly with client operational queries, keeping clients fully informed of outcomes.
- Be proactive in suggesting improvements to service delivery.
- Be a skilled listener, able to understand and empathise with customers while appreciating the customer-supplier relationship.
- Have the ability to self-motivate and work with minimal supervision.
If this Operations Coordinator role sounds like you, we really want to hear from you!
Additional information:
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
Seniority level
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Seniority level
Entry level
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Employment type
Full-time
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Management and Manufacturing
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Transportation, Logistics, Supply Chain and Storage
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Operations Coordinator(Customer Service) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator(Customer Service)
✨Tip Number 1
Familiarise yourself with CitySprint's values and mission. Understanding their commitment to customer service and operational excellence will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight any previous experience in customer service or operations coordination. Be ready to share specific examples of how you've successfully managed tasks similar to those listed in the job description.
✨Tip Number 3
Prepare to discuss how you handle challenging situations, especially in a customer service context. Think of scenarios where you've resolved issues effectively, as this will demonstrate your problem-solving skills.
✨Tip Number 4
Network with current or former employees of CitySprint if possible. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Operations Coordinator(Customer Service)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operations coordination. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills align with the responsibilities listed, such as coordinating team activities or managing customer queries.
Highlight Soft Skills: Emphasise your soft skills like communication, empathy, and problem-solving in your application. These are crucial for the Operations Coordinator role, especially when dealing with customers and suppliers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CitySprint
✨Show Your Customer Service Skills
As an Operations Coordinator, you'll need to demonstrate your ability to handle customer queries effectively. Prepare examples of how you've resolved issues in the past and how you prioritise customer satisfaction.
✨Highlight Your Coordination Experience
This role requires excellent coordination skills. Be ready to discuss any previous experience you have in managing team activities or logistics, and how you ensured smooth operations in those situations.
✨Be Proactive with Suggestions
The company values proactive individuals who can suggest improvements. Think of a few ideas on how you could enhance service delivery and be prepared to share them during the interview.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to showcase your listening skills by engaging with the interviewer and responding thoughtfully to their questions.
