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- Tasks: Coordinate team activities for efficient operations and excellent customer service.
- Company: Join CitySprint, the UK's leading courier services provider focused on innovation and customer satisfaction.
- Benefits: Enjoy impressive holiday allowances, birthday leave, wellness programs, and discounts.
- Why this job: Be part of a dynamic team that values your input and fosters strong relationships.
- Qualifications: Experience in dispatching or vehicle allocation; excellent communication and customer service skills required.
- Other info: This role requires a DBS check; we want to hear from you if you're a superstar!
The predicted salary is between 22000 - 29000 £ per year.
Location: Nottingham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: a84fda928ce8
Job Views: 37
Posted: 22.06.2025
Expiry Date: 06.08.2025
Position: Operations Coordinator | Nottingham | Permanent
Salary: £25,771
Shifts: Between 07:00am-7:00pm
Hours: 40 hours per week, Monday-Friday
Benefits and perks:
- Impressive holiday allowance that increases with your years of service
- Additional day off for your birthday
- Death in Service allowance
- Enhanced Maternity and Paternity leave
- Complimentary day of annual leave for family moments
- Access to a health and wellness program
- Discounts and rewards through 'Medicash Perks at Work'
- Ride to work scheme
- Interest-free season ticket loans (after one year of service)
CitySprint aims to become the UK's leading courier services provider, focusing on innovation, service, and customer satisfaction. We seek a dedicated Operations Coordinator to support our growth and service excellence.
Main responsibilities:
- Answer phone lines promptly and professionally
- Arrange collections, transit routes, and deliveries
- Input event tracking for bookings and consignments
- Coordinate imports to meet SLA transit times
- Provide customers with updates on exceptions or issues
- Request and record PODs from agents
- Report discrepancies to managers
- Provide quotes to customers when requested
- Monitor the Service Centre emails
- Collaborate with suppliers to ensure high-quality customer experience
Ideal candidate:
- Experience in dispatching vehicles or vehicle allocation
- Respectful and professional in all interactions
- Prompt and appropriate in responding to customer and supplier needs
- Ensure timely collection and delivery of jobs
- Handle client queries effectively and communicate outcomes
- Proactively suggest improvements to service delivery
- Excellent listening skills, empathetic, understanding customer relationships
- Self-motivated with minimal supervision
If this role sounds like you, we want to hear from you!
The successful candidate will undergo a DBS check as part of the recruitment process. Conditional offers are subject to a satisfactory DBS check.
Operations Coordinator(Customer Service) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator(Customer Service)
✨Tip Number 1
Familiarise yourself with CitySprint's operations and values. Understanding their focus on innovation and customer satisfaction will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to handle customer queries effectively. Highlight situations where you improved service delivery or resolved issues promptly, as this is crucial for the Operations Coordinator role.
✨Tip Number 3
Network with current or former employees of CitySprint on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule or plan for coordinating deliveries and collections. Presenting this during your interview can showcase your proactive approach and problem-solving abilities.
We think you need these skills to ace Operations Coordinator(Customer Service)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Operations Coordinator position. Tailor your application to highlight relevant experience in customer service and operations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in dispatching, customer service, and any relevant skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to coordinate effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that align with the job requirements, such as handling client queries or coordinating deliveries, and explain how you can contribute to CitySprint's goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Operations Coordinator role.
How to prepare for a job interview at CitySprint
✨Research CitySprint
Before your interview, take some time to learn about CitySprint's values, mission, and recent developments. Understanding their focus on innovation and customer satisfaction will help you align your answers with what they are looking for.
✨Showcase Your Coordination Skills
As an Operations Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you've successfully coordinated activities or resolved issues, highlighting your organisational skills.
✨Emphasise Customer Service Experience
Since the role involves a lot of customer interaction, be ready to discuss your previous customer service roles. Share specific instances where you handled client queries effectively or improved service delivery, showcasing your empathetic approach.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, challenges in the role, or opportunities for growth within CitySprint. This shows your genuine interest in the position.
