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For Companies At a Glance
- Tasks: Manage courier resources and ensure timely deliveries while supporting the Out of Hours team.
- Company: CitySprint is a leading UK courier service provider focused on innovation and customer satisfaction.
- Benefits: Enjoy generous holiday allowances, birthday leave, wellness programmes, and discounts through Medicash.
- Why this job: Join a dynamic team that values hard work and commitment while making a real impact in logistics.
- Qualifications: No specific degree required; experience in operations or customer service is a plus.
- Other info: This role requires a DBS check and offers flexible weekend shifts.
The predicted salary is between 21000 - 26000 £ per year.
Overview
Operations Controller (Transport Controller OOH) at CitySprint. The role focuses on managing all day-to-day courier resources to maximise efficiencies across the network, adhering to customer SLAs and Health & Safety Parameters. Support the Out of Hours Senior Controller to create a KPI-driven environment based on service and revenue.
Job Details
Role: Operations Controller | Out of Hours | Permanent
Salary: £26,231.83
Location: Letchworth
Hours: Saturday & Sunday shifts between 07:00 and 20:00, including all bank holidays
Benefits and perks:
- An impressive holiday allowance that rises in line with your years of service
- Additional day off for your birthday
- Death in Service allowance
- Enhanced Maternity and Paternity leave
- Complimentary day of annual leave for family moments
- Wellbeing program access
- Medicash Perks at Work discounts
- Ride to work scheme
- Interest-free season ticket loans (available after a year of service)
Responsibilities
- Manage all bookings and allocate resources in line with SLA’s and network optimisation rules
- Direct communications regarding designated courier workload in a courteous and efficient manner
- Proactively manage and resolve direct customer, courier and control queries by coordinating with other departments
- Optimise courier resources across the national network
- Support onboarding of couriers, ensuring compliance with business regulations and a professional image
- Monitor courier performance and initiate action where service or behaviour is not acceptable
- Maintain paperwork and systems efficiently and accurately per business requirements
- Support site housekeeping in line with Health and Safety requirements
Qualifications & Skills
- Ability to reprioritise tasks/workload in a busy, time-sensitive environment
- Understanding of business patterns and planning for peak periods
- Experience in an Operational or Customer Service environment
- Working knowledge of in-house systems (e.g., CityTrak and X-Despatch)
- Basic computer skills – Microsoft Office suite
- Understanding of OOH KPIs and how to positively influence success
- Strong customer orientation and relationship-building skills
Other: The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
Note: We do not require the assistance of agencies with this vacancy – thank you in advance.
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Operations Controller(Transport Controller OOH) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller(Transport Controller OOH)
✨Tip Number 1
Familiarise yourself with CitySprint's operations and values. Understanding their commitment to customer service and efficiency will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees of CitySprint. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the Operations Controller role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage resources effectively and handle customer queries. This will show your practical understanding of the role's responsibilities.
✨Tip Number 4
Research the key performance indicators (KPIs) relevant to the Out of Hours operations. Being able to speak knowledgeably about how you can positively influence these metrics will set you apart as a candidate.
We think you need these skills to ace Operations Controller(Transport Controller OOH)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and customer service. Use keywords from the job description, such as 'resource management' and 'KPI driven environment', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Operations Controller position. Mention specific examples of how you've successfully managed resources or improved efficiency in previous roles, aligning with CitySprint's values.
Showcase Relevant Skills: Emphasise your ability to handle multiple tasks in a fast-paced environment. Highlight your familiarity with in-house systems like CityTrak and X-Despatch, as well as your proficiency in Microsoft Office.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Controller role.
How to prepare for a job interview at CitySprint
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Operations Controller position. Familiarise yourself with key terms like SLA, KPI, and Health and Safety parameters, as these will likely come up during your interview.
✨Showcase Your Customer Orientation
Demonstrate your strong customer orientation by sharing examples from your past experiences where you successfully managed customer relationships or resolved issues. This is crucial for a role that involves direct communication with customers and couriers.
✨Prepare for Scenario Questions
Be ready to answer scenario-based questions that assess your ability to handle time-sensitive situations and reprioritise tasks. Think of specific instances where you had to adapt quickly to changing business needs.
✨Highlight Your Technical Skills
Since the role requires knowledge of in-house systems like CityTrak and X-Despatch, be prepared to discuss any relevant technical skills you possess. If you have experience with Microsoft Office, mention how you've used it to improve efficiency in previous roles.
