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- Tasks: Manage courier resources and ensure timely deliveries while supporting the Out of Hours team.
- Company: CitySprint is a leading UK courier service provider focused on innovation and customer satisfaction.
- Benefits: Enjoy generous holiday allowances, birthday leave, wellness programmes, and discounts through Medicash.
- Why this job: Join a dynamic team that values hard work and commitment while making a real impact in logistics.
- Qualifications: No specific degree required; experience in operations or customer service is a plus.
- Other info: This role requires a DBS check and offers flexible weekend shifts.
The predicted salary is between 21000 - 26000 £ per year.
Operations Controller (Transport Controller OOH)
Operations Controller | Out of Hours | Permanent
Salary: £26,231.83
Location: Letchworth
Hours: Saturday & Sunday shifts between 07:00 am to 20:00 pm including all bank holidays
Benefits and perks:
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday so you can celebrate in style.
- Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
- Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
- Look after your wellbeing with access to a health and wellness program.
- Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high‑street discounts and rewards.
- Our ride to work scheme means you can keep fit while saving money – what’s not to like?!
- Travel for cheaper with interest‑free season ticket loans (available after a year\’s service).
CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already. Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before! Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top‑notch talent to ensure we continue growing and improving every day.
This is where you come in!
CitySprint have an exciting opportunity for an Operations Controller to join our Out of Hours team. You will manage all day‑to‑day courier resources to maximise efficiencies across the network adhering to customer SLA’s and Health and Safety Parameters. Support the Out of Hours Senior Controller to create a KPI driven environment based on service and revenue.
The main responsibilities within the Operations Controller role are:
- Manage all bookings and allocate resources in line with SLA’s and Network optimisation rules.
- Direct communications, relating to designated courier workload, courteously and efficiently at all times.
- Proactively manage and resolve direct customer, courier and control queries by effectively communicating with other departments.
- Manage the optimisation of all courier resources across the national network.
- Proactively support the onboarding of all couriers ensuring compliance with business regulations creating a professional image from all courier resources.
- Proactively monitor courier performance and instigate action where unacceptable circumstances arise (service/behaviour).
- Ensure all paperwork and systems are maintained efficiently and accurately and in line with business requirements.
- Proactively support site housekeeping in line with Health and Safety requirements.
The ideal candidate will demonstrate the following:
- Ability to reprioritise tasks/workload in line with changing business needs in a busy and time sensitive environment.
- Understand business patterns and proactively contribute to planning for success in peak periods.
- Previous experience in an Operational or Customer Service environment.
- Working knowledge of in‑house systems e.g. CityTrak and X‑Despatch.
- Basic computer skills – full Microsoft Office suite.
- Understand business KPI including OOHs specifics and how to positively influence success.
- Demonstrates a strong customer orientation and builds successful/strong customer relationships.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this Operations Controller role sounds like you, we really want to hear from you!
We do not require the assistance of agencies with this vacancy – thank you in advance.
Seniority level
Entry level
Employment type
Full‑time
Job function
Accounting/Auditing and Finance
Industries
Transportation, Logistics, Supply Chain and Storage
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Operations Controller(Transport Controller OOH) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller(Transport Controller OOH)
✨Tip Number 1
Familiarise yourself with CitySprint's operations and values. Understanding their commitment to customer service and efficiency will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees of CitySprint. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the Operations Controller role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage resources effectively and handle customer queries. This will show your practical understanding of the role's responsibilities.
✨Tip Number 4
Research the key performance indicators (KPIs) relevant to the Out of Hours operations. Being able to speak knowledgeably about how you can positively influence these metrics will set you apart as a candidate.
We think you need these skills to ace Operations Controller(Transport Controller OOH)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and customer service. Use keywords from the job description, such as 'resource management' and 'KPI driven environment', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Operations Controller position. Mention specific examples of how you've successfully managed resources or improved efficiency in previous roles, aligning with CitySprint's values.
Showcase Relevant Skills: Emphasise your ability to handle multiple tasks in a fast-paced environment. Highlight your familiarity with in-house systems like CityTrak and X-Despatch, as well as your proficiency in Microsoft Office.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Controller role.
How to prepare for a job interview at CitySprint
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Operations Controller position. Familiarise yourself with key terms like SLA, KPI, and Health and Safety parameters, as these will likely come up during your interview.
✨Showcase Your Customer Orientation
Demonstrate your strong customer orientation by sharing examples from your past experiences where you successfully managed customer relationships or resolved issues. This is crucial for a role that involves direct communication with customers and couriers.
✨Prepare for Scenario Questions
Be ready to answer scenario-based questions that assess your ability to handle time-sensitive situations and reprioritise tasks. Think of specific instances where you had to adapt quickly to changing business needs.
✨Highlight Your Technical Skills
Since the role requires knowledge of in-house systems like CityTrak and X-Despatch, be prepared to discuss any relevant technical skills you possess. If you have experience with Microsoft Office, mention how you've used it to improve efficiency in previous roles.
