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- Tasks: Manage day-to-day courier resources and ensure timely deliveries.
- Company: CitySprint is a leading UK courier service provider focused on innovation and customer satisfaction.
- Benefits: Enjoy generous holiday allowances, birthday leave, wellness programmes, and discounts.
- Why this job: Join a dynamic team dedicated to improving courier services and making a real impact.
- Qualifications: Previous transport experience, strong communication skills, and excellent organisation are essential.
- Other info: This role requires a DBS check; perfect for entry-level candidates looking to grow.
The predicted salary is between 22700 - 28600 £ per year.
Overview
Operations Controller | London East | Permanent
Salary: £27,000 – £31,000
Hours: 40 Hours per week
Shifts: Monday to Friday, shifts between 10 am to 7 pm
Benefits and perks:
- An impressive holiday allowance of 25 days.
- Additional day off for your birthday so you can celebrate in style.
- Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
- Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
- Look after your wellbeing with access to a health and wellness program.
- Make the most of Medicash Perks at Work – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
- Our ride to work scheme means you can keep fit while saving money – what’s not to like?
CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Controller to ensure we continue growing and improving every day.
This is where you come in!
We are looking to recruit an Operations Controller to join our team in London East.
As an Operations Controller, you will manage all day-to-day courier resources to maximise efficiencies across the network, adhering to customer SLAs and Health and Safety parameters. You will support the Service Centre Manager in creating a KPI-driven environment focused on service and revenue.
A successful Operations Controller manages day-to-day resources within the Service Centre, supporting the Service Centre Manager and Operations Manager to positively contribute to the overall success of the Service Centre. This includes delivering and managing efficient and timely collections and deliveries of all designated resources, as well as managing all stakeholder relationships to ensure CitySprint maintains a positive commercial reputation.
The main responsibilities within the Operations Controller role are:
- Direct communications relating to designated courier workload courteously and efficiently at all times.
- Monitor jobs through to POD and completion, prioritising platinum customers.
- Implement and maintain Service Level Agreements (both customer and service centre specific).
- Proactively keep clients and colleagues informed of any delays or issues.
- Ensure fleet size is sufficient to service clients, particularly during peak periods — maintain levels and recruit when required.
- Proactively support the onboarding of all couriers, ensuring compliance with business regulations and creating a professional image from all courier resources.
The key skills we need you to have for the role include:
- Managing and exceeding customer expectations.
- Acting on your own initiative without constant supervision.
- Ability to communicate clearly with clients, couriers, and suppliers, remaining professional at all times.
- Being highly organised.
- Previous transport industry experience.
- Solid geographical knowledge.
- Excellent punctuality and attendance.
- Computer literate.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this Operations Controller role sounds like a great fit we would love to hear from you!
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Operations Controller(Transport Controller) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller(Transport Controller)
✨Tip Number 1
Familiarise yourself with the transport and logistics industry, especially the specific challenges faced by courier services. Understanding the nuances of this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the transport industry, particularly those who work in operations roles. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss how you would handle real-life scenarios related to managing courier resources and customer expectations. Think of examples from your past experiences that showcase your problem-solving skills.
✨Tip Number 4
Research CitySprint's values and recent developments. Being able to align your answers with their mission and demonstrate your enthusiasm for their growth will set you apart from other candidates.
We think you need these skills to ace Operations Controller(Transport Controller)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in transport and logistics. Emphasise any previous roles where you managed resources or adhered to service level agreements, as these are key aspects of the Operations Controller role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at CitySprint. Mention specific skills that align with the job description, such as your ability to manage customer expectations and communicate effectively with stakeholders.
Highlight Relevant Skills: Clearly outline your organisational skills and any experience you have in the transport industry. Mention your geographical knowledge and computer literacy, as these are essential for the Operations Controller position.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at CitySprint
✨Understand the Role
Make sure you thoroughly read the job description for the Operations Controller position. Familiarise yourself with the key responsibilities and skills required, such as managing courier resources and adhering to SLAs. This will help you tailor your answers to demonstrate how your experience aligns with their needs.
✨Showcase Your Organisational Skills
As an Operations Controller, being highly organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. Highlight your ability to prioritise effectively, especially in a fast-paced environment like transport and logistics.
✨Communicate Clearly
Effective communication is key in this role. During the interview, practice articulating your thoughts clearly and professionally. Be ready to discuss how you would handle communications with clients, couriers, and suppliers, especially in challenging situations.
✨Demonstrate Initiative
CitySprint values candidates who can act on their own initiative. Prepare to share instances where you took proactive steps to solve problems or improve processes in your previous roles. This will show that you can work independently and contribute positively to the team.
