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- Tasks: Manage courier resources and ensure timely deliveries while adhering to safety standards.
- Company: Join CitySprint, a leader in efficient courier services with a strong commercial reputation.
- Benefits: Enjoy impressive holiday allowances, birthday off, enhanced parental leave, and wellness programs.
- Why this job: Be part of a KPI-driven environment that values your initiative and organizational skills.
- Qualifications: Previous transport experience, strong communication skills, and solid geographical knowledge required.
- Other info: DBS check is mandatory; we want to ensure a safe and professional work environment.
The predicted salary is between 36000 - 60000 £ per year.
As an Operations Controller you will manage all day to day courier resources to maximise efficiencies across the network adhering to customer SLA’s and Health and Safety Parameters. Support the Service Centre Manager to create a KPI driven environment based on service and revenue.
A successful Operations Controller manages the day to day resources within the Service Centre, supporting the Service Centre Manger/ Operations Manager to positively contribute to the overall success of the Service Centre. Delivering and manging efficient and timely delivery and collections of all designated resources. Manage all stakeholder relationships to ensure CitySprint retains a positive commercial reputation.
The main responsibilities within the Operations Controller role are:
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Direct communications, relating to designated courier workload, courteously and efficiently at all times
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Monitoring of jobs through to POD and completion with priority on platinum customers.
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Implementing and maintaining Service Level Agreements (both customer and service centre specific).
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Proactively keeping clients and fellow employees informed of any delays or issues.
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Ensure your fleet size is sufficient to service your clients particularly during peak periods – maintain levels and recruit when required.
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Proactively supports the onboarding of all couriers ensuring compliance with business regulations creating a professional image from all courier resources
The key skills we need you to have for the role include:
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Managing and exceeding customer expectations.
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Acting on your own initiative without constant supervision.
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Ability to communicate clearly with clients, couriers and suppliers and remain professional at all times.
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Be highly organised.
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Previous transport industry experience.
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Solid geographical knowledge.
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Excellent punctuality and attendance
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Computer literate.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this Operations Controller role sounds like a great fit we would love to hear from you!
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An impressive holiday allowance that rises in line with your years of service.
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Additional day off for your birthday so you can celebrate in style.
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Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
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Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
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Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
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Look after your wellbeing with access to a health and wellness program.
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Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
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Our ride to work scheme means you can keep fit while saving money – what’s not to like?!
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Travel for cheaper with interest free season ticket loans (available after a years’ service).
Operations Controller(Transport Controller) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller(Transport Controller)
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to the Operations Controller role. Understanding how these metrics impact service and revenue will help you demonstrate your ability to create a KPI-driven environment during the interview.
✨Tip Number 2
Showcase your previous experience in the transport industry by preparing specific examples of how you've managed resources effectively. Highlight any instances where you exceeded customer expectations or improved operational efficiencies.
✨Tip Number 3
Brush up on your geographical knowledge, especially regarding the areas you would be servicing. Being able to discuss local routes and logistics will demonstrate your readiness for the role and your commitment to efficient delivery.
✨Tip Number 4
Prepare to discuss your communication skills and how you manage stakeholder relationships. Think of examples where you successfully navigated challenges with clients or couriers, as this will show your ability to maintain a positive commercial reputation for CitySprint.
We think you need these skills to ace Operations Controller(Transport Controller)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Operations Controller position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect relevant experience in transport management and customer service. Emphasize your organizational skills and any previous roles that demonstrate your ability to manage resources effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and your enthusiasm for working with CitySprint. Mention specific examples from your past experiences that demonstrate your ability to meet customer expectations and manage stakeholder relationships.
Highlight Relevant Skills: In your application, make sure to highlight your communication skills, punctuality, and geographical knowledge. These are crucial for the Operations Controller role and will help you stand out as a candidate.
How to prepare for a job interview at CitySprint
✨Showcase Your Transport Industry Knowledge
Make sure to highlight your previous experience in the transport industry during the interview. Discuss specific examples where you successfully managed resources or improved efficiencies, as this will demonstrate your understanding of the role.
✨Emphasize Communication Skills
Since the role requires clear communication with clients, couriers, and suppliers, prepare to discuss how you've effectively communicated in past roles. Share examples of how you handled difficult situations or ensured all parties were informed during delays.
✨Demonstrate Organizational Abilities
Being highly organized is crucial for an Operations Controller. Be ready to explain your methods for managing multiple tasks and priorities, especially during peak periods. Consider sharing tools or techniques you use to stay on top of your responsibilities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to act on your own initiative. Think of situations where you had to make quick decisions or manage unexpected challenges, and be prepared to discuss your thought process.
