Operations Controller | Resource & SLA Optimizer

Operations Controller | Resource & SLA Optimizer

Full-Time 24300 - 29700 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Manage courier resources and ensure timely deliveries in a fast-paced logistics environment.
  • Company: Join CitySprint, a leading logistics company in Birmingham.
  • Benefits: Enjoy extensive leave, healthcare, and other great perks.
  • Other info: Permanent role with 40 hours per week, Monday to Friday shifts.
  • Why this job: Be part of a dynamic team making a real impact on customer satisfaction.
  • Qualifications: Strong decision-making skills and attention to detail required.

The predicted salary is between 24300 - 29700 £ per year.

City Sprint in Birmingham is seeking an Operations Controller to manage day-to-day courier resources and ensure deliveries and collections meet customer SLAs.

You’ll work closely with the Service Centre Manager and Operations Manager in a KPI-driven environment, taking hands-on decisions with pace and attention to detail in a busy logistics network.

The role is permanent, 40 hours per week, with shifts Monday to Friday 7am–7pm, and offers extensive leave, healthcare, and other benefits.

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Operations Controller | Resource & SLA Optimizer employer: CitySprint

CitySprint in Crawley is an excellent employer that prioritises safety and reliability, offering a supportive work culture where drivers can thrive. With benefits like 25 days of annual leave, enhanced family leave, and mental health support, employees are encouraged to maintain a healthy work-life balance while contributing to exceptional customer service. The company also fosters growth opportunities, making it a rewarding place for those looking to advance their careers in a dynamic environment.

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Contact Details:

CitySprint Recruitment Team

We think you need these skills to ace Operations Controller | Resource & SLA Optimizer

Resource Management
SLA Management
KPI Analysis
Decision-Making
Attention to Detail
Logistics Coordination
Time Management