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- Tasks: Manage courier resources and ensure top-notch service for customers.
- Company: Leading courier services provider in London East.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Experience in the transport industry and strong communication skills.
- Other info: Fast-paced environment with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading courier services provider in London East seeks an Operations Controller to manage day-to-day courier resources and ensure adherence to customer SLAs. The ideal candidate will have skills in customer service, organization, and communication.
Responsibilities include:
- Resource management
- Monitoring job completions
- Maintaining service levels
- Supporting the Service Centre Manager
The role requires previous transport industry experience and a professional demeanor.
Operations Controller: Courier Network Optimizer employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller: Courier Network Optimizer
✨Tip Number 1
Network like a pro! Reach out to people in the courier and transport industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to resource management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've successfully managed resources or improved service levels in previous roles. This will demonstrate your fit for the Operations Controller position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operations Controller: Courier Network Optimizer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the transport industry and showcases your skills in customer service, organisation, and communication. We want to see how you can manage resources effectively and maintain service levels.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Operations Controller role. Share specific examples of how you've successfully managed courier resources or improved service levels in the past.
Showcase Your Professional Demeanour: In your application, reflect a professional tone that aligns with our company culture. We value candidates who can communicate effectively and represent us well, so let your personality shine through while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at CitySprint
✨Know Your Stuff
Make sure you brush up on your knowledge of the transport industry. Understand the key challenges and trends, especially in courier services. This will show that you're not just interested in the role but also have a genuine passion for the field.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or improved service levels. This is crucial since the role involves ensuring adherence to customer SLAs.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and resources effectively. You might be asked about specific tools or methods you use to keep everything organised, so have some concrete examples at hand.
✨Communicate Clearly and Professionally
Since communication is key in this role, practice articulating your thoughts clearly. During the interview, maintain a professional demeanor while being personable. This balance will help you connect with the interviewers and demonstrate your suitability for the position.
