At a Glance
- Tasks: Manage courier resources and ensure top-notch service delivery every day.
- Company: Join CitySprint, the UK's leading courier service provider with a focus on innovation.
- Benefits: Enjoy generous holiday allowance, birthday leave, and health perks.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team making a real impact in the courier industry.
- Qualifications: Experience in transport, strong communication skills, and a knack for organisation.
The predicted salary is between 27572 - 27572 £ per year.
Operations Controller | Leeds | Permanent
Salary: £27,572
Hours: 40 Hours per week
Shifts: Monday to Friday, shifts between 9 am to 6 pm
Benefits and perks:
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday so you can celebrate in style.
- Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Enhanced Maternity and Paternity leave.
- Complimentary day of annual leave to cherish unmissable family moments.
- Access to a health and wellness program.
- ‘Medicash Perks at Work’ for high-street discounts and rewards.
- Ride to work scheme to keep fit while saving money.
About the role:
We are looking to recruit an Operations Controller to join our team in Leeds. As an Operations Controller, you will manage all day-to-day courier resources to maximise efficiencies across the network, adhering to customer SLAs and Health and Safety parameters. You will support the Service Centre Manager in creating a KPI-driven environment focused on service and revenue.
Main responsibilities:
- Direct communications relating to designated courier workload courteously and efficiently at all times.
- Monitor jobs through to POD and completion, prioritising platinum customers.
- Implement and maintain Service Level Agreements (both customer and service centre specific).
- Proactively keep clients and colleagues informed of any delays or issues.
- Ensure fleet size is sufficient to service clients, particularly during peak periods – maintain levels and recruit when required.
- Proactively support the onboarding of all couriers, ensuring compliance with business regulations and creating a professional image from all courier resources.
Key skills:
- Managing and exceeding customer expectations.
- Acting on your own initiative without constant supervision.
- Ability to communicate clearly with clients, couriers, and suppliers, remaining professional at all times.
- Being highly organised.
- Previous transport industry experience.
- Solid geographical knowledge.
- Excellent punctuality and attendance.
- Computer literate.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
Operations Controller employer: CitySprint
CitySprint in Manchester is an excellent employer, offering a dynamic work environment where collaboration and adaptability are key. With a strong focus on employee growth, we provide ongoing training and development opportunities, ensuring that our team members can thrive in their roles. Our supportive culture fosters open communication and teamwork, making it a rewarding place to contribute to efficient courier operations.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Controller
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like CitySprint and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at CitySprint!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like CitySprint keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Controller
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to CitySprint:This is your chance to really connect with the team at CitySprint. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at CitySprint
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with CitySprint.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show CitySprint that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at CitySprint. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
