Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build and maintain strong relationships with SME customers to enhance their experience and drive growth.
- Company: Join CitySprint, the UK's leading courier services provider with a commitment to innovation.
- Benefits: Enjoy competitive salary, generous holiday allowance, and wellness programmes.
- Why this job: Make a real impact by enhancing customer loyalty and driving business success.
- Qualifications: Strong commercial awareness and proven sales success in account management.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 32000 - 42000 ÂŁ per year.
CitySprint is on a fast track to become the UK’s leading courier services provider, with current market domination of the same‑day service areas. Through regular investment in our people, service offering and customer proposition, we are paving the way for courier services to be more intuitive, capable and responsive to our customers’ needs. Being this awesome takes a lot of hard work and commitment to our company values and vision.
Responsibilities
- This field‑based role is focused on building and maintaining strong relationships with existing SME customers within a defined portfolio.
- The primary objective is to retain existing clients, maximise customer experience, and drive growth by increasing the portfolio share of wallet through the development and delivery of strategic account plans and client engagement.
- You will have full commercial responsibility for the growth, retention, revenue and margin performance of a defined portfolio of clients, working closely with all operational colleagues across multiple service centres.
Portfolio Management: Manage a portfolio of existing SME customers through strategic account development plans and attainment of the customer contact strategy to maximise the customer experience.
Retention Strategy: Implement proactive measures to maintain long‑term customer loyalty and reduce churn.
Growth Initiatives: Identify upsell and cross‑sell opportunities within the current customer portfolio through analysing customer data, behaviour and trends.
Relationship Development: Develop and maintain long‑term customer relationships through regular contact, understanding evolving needs, resolving issues and delivering value‑added insights.
Performance Tracking: Achievement of all KPIs, maintaining accurate records of all customer interactions in Salesforce.
Collaboration: Work closely with local operational teams and internal stakeholders to align solutions with customer goals to deliver outstanding service performance.
Required Skills & Qualifications
- Demonstrates strong commercial awareness to meet KPIs through successful negotiation with existing customers using consultative techniques to upsell and cross‑sell.
- Ability to map a customer’s supply chain to identify opportunities to improve share of wallet from existing portfolio.
- Ability to develop a multiple‑contact strategy within each portfolio client to develop and retain existing business.
- Analytical mindset with the ability to problem‑solve and provide conflict resolution through strong account management.
- Proactive approach to ensuring best practices, streamlining processes and continuous improvement ethos to maximise and enhance the customer experience.
- Skilled in managing long‑term customer relationships and demonstrates strong customer partnerships providing excellent customer satisfaction.
- Proven sales success in delivering margin/revenue growth in line with business strategy.
- Previous experience and working knowledge of CRM systems (preferably Salesforce).
- Ability to identify key data sources and analyse data effectively to improve operational and margin performance.
- Successful completion of a DBS check is required.
Benefits and Perks
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday.
- Death in Service allowance.
- Enhanced maternity and paternity leave.
- Extra day of annual leave for family milestones.
- Health and wellness program.
- Medicash Perks at Work – a tool for discounts and rewards.
- Ride‑to‑work scheme.
We would love to hear from you if this role sounds like a great fit!
Customer Relationship Manager in Milton Keynes employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research CitySprint's values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Relationship Manager role. Plus, it could lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer relationship management. Think about how you would handle specific scenarios, especially around retention strategies and upselling opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Relationship Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Manager role. Highlight your experience in managing customer relationships and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills match what we're looking for. Be sure to mention your understanding of customer needs and your proactive approach to relationship management.
Showcase Your Analytical Skills: Since the role requires an analytical mindset, don’t forget to include examples of how you've used data to drive decisions or improve customer experiences in your previous roles. We love seeing candidates who can think critically and solve problems!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CitySprint
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding CitySprint's customer base and their needs. Familiarise yourself with the SME sector and think about how you can enhance customer relationships. This will show your genuine interest in the role and help you stand out.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in previous roles. Think of specific examples where you've identified upsell opportunities or improved customer satisfaction through analysis. This aligns perfectly with the analytical mindset they're looking for.
✨Demonstrate Your Relationship-Building Skills
Have a few stories ready that highlight your ability to build and maintain long-term customer relationships. Focus on how you've resolved issues and added value to clients in the past. This will resonate well with their emphasis on relationship development.
✨Prepare Questions That Show Your Interest
Craft thoughtful questions about CitySprint’s growth initiatives and customer engagement strategies. This not only shows your enthusiasm for the role but also your proactive approach to understanding how you can contribute to their success.