At a Glance
- Tasks: Lead daily operations and support your team to ensure smooth deliveries.
- Company: Join CitySprint, a dynamic logistics company with a focus on reliability.
- Benefits: Enjoy 25 days' leave, enhanced family leave, and mental health support.
- Other info: Be part of a supportive team with opportunities for growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in operations and team leadership is essential.
The predicted salary is between 29000 - 32000 £ per year.
Location: Manchester
Salary: £29,000 - £32,000
Hours: 40 hours per week
Shifts: Monday to Friday, various shifts between 7 am to 6 pm
Contract: Permanent
What You’ll Get At CitySprint
- 25 days' annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death in service cover
The role
We’re looking for a proactive, hands‑on Operations Supervisor to help run our day‑to‑day service centre operation. You’ll manage resources, support your team, and make sure deliveries run smoothly and on time in line with customer SLAs.
Why CitySprint
What we do matters from everyday deliveries to time‑critical ones — and this role plays a key part in keeping everything moving. You’ll help drive performance, support your team, and make sure we continue to deliver a reliable service for our customers.
Who We Are
CitySprint is a UK‑wide logistics business delivering same‑day and time‑critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership. We’re also part of DPD and the wider Geopost group, giving us the backing, scale and stability of a leading international delivery network while CitySprint remains very much its own business, with a distinct focus and way of working. It’s a busy, fast‑moving environment where priorities can change quickly, and you’ll be trusted to make decisions and keep things on track.
What you’ll do
- Manage day‑to‑day operations within the service centre
- Support and lead a team of Controllers/Coordinators
- Allocate and manage courier resources to meet demand
- Monitor performance against KPIs and SLAs
- Handle and resolve customer, courier, and internal queries
- Communicate effectively with teams across the business
- Support team development through coaching and regular check‑ins
- Ensure Health & Safety and company processes are followed
What we’re looking for
- Experience in an operations or logistics environment
- Previous team leadership or supervisory experience
- Strong organisation and time management skills
- Confident communicator with a problem‑solving approach
- Ability to work in a fast‑paced, changing environment
- Good IT skills and experience using operational systems
- Positive, reliable and accountable mindset
You’ll be a key part of the operation, helping drive performance, support your team, and deliver the service our customers expect every day. All successful candidates will be required to complete a DBS check.
Operations Supervisor in Manchester employer: CitySprint
CitySprint is an exceptional employer that prioritises the well-being and development of its employees, offering 25 days of annual leave plus bank holidays, enhanced family leave, and comprehensive mental health support. With a dynamic work culture that values trust and ownership, employees are empowered to make impactful decisions in a fast-paced logistics environment, while also benefiting from opportunities for personal and professional growth within a stable, internationally-backed organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in Manchester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like CitySprint and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at CitySprint!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like CitySprint keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Supervisor in Manchester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to CitySprint:This is your chance to really connect with the team at CitySprint. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at CitySprint
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with CitySprint.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show CitySprint that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at CitySprint. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
