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For Companies At a Glance
- Tasks: Lead daily operations, manage courier resources, and ensure performance targets are met.
- Company: Join CitySprint, a dynamic UK-wide logistics business with a customer-focused approach.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, and free mental health support.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in logistics, strong communication skills, and a knack for managing teams.
- Other info: Great career growth opportunities within a supportive global network.
The predicted salary is between 34380 - 36000 £ per year.
Location: Manchester
Salary: £34,380 - £36,000
Hours: 40 Hours per week
Shifts: Monday to Friday, any 9 hour shift between 9 am to 6 pm
Contract: Permanent
What You’ll Get At CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death in service cover
The role
As an Operations Manager, you’ll play a key role in leading day‑to‑day operations within the Service Centre, ensuring courier resources are managed efficiently, customer SLAs are consistently met, and performance targets are delivered. Working closely with the Service Centre Manager, you’ll help create a strong, KPI‑driven environment focused on service, safety, people development and commercial performance. This is a hands‑on leadership role where judgement, pace and ownership are essential.
Why CitySprint
What we do matters — from everyday deliveries to time‑critical ones — and this role is central to making sure the operation runs smoothly. You’ll help keep the network moving, support growth, and ensure customers receive the service they expect. CitySprint is a UK‑wide logistics business delivering same‑day and time‑critical services. We work at pace, rely on good judgement, and trust our people to take ownership. As part of DPD and the wider Geopost group, we offer the backing and stability of a global network while retaining CitySprint’s distinct, customer‑focused way of working.
What You’ll Be Doing
- Managing and optimising all day‑to‑day courier resources to maximise efficiency, revenue and service performance
- Supporting the Service Centre Manager in delivering a KPI‑driven operation focused on service, safety and commercial outcomes
- Leading, supporting and developing a team of Operations Controllers / Coordinators through regular 1:1s, performance reviews and coaching
- Monitoring operational costs and proactively identifying opportunities to improve profitability
- Ensuring systems are updated accurately and on time (e.g. CityTrak, X‑Despatch, Salesforce)
- Managing stakeholder relationships to maintain a positive commercial and operational reputation
- Working closely with Sales and Account Management teams to support new business implementation and growth
- Deputising for the Service Centre Manager when required
- Maintaining a safe, organised and compliant working environment
What We’re Looking For
- Strong understanding of Service Centre operations and logistics environments
- Experience managing people and driving performance through KPIs
- Confident communicator who can manage multiple priorities in a fast‑paced, time‑critical environment
- Commercial awareness, with a clear understanding of revenue, cost and performance targets
- Ability to reprioritise workload and make sound operational decisions under pressure
- Strong customer focus with the ability to build and maintain effective relationships
- Working knowledge of CityTrak and X‑Despatch (or similar systems)
- Comfortable deputising for senior leadership when required
Apply
If the Operations Manager role sounds right for you and you’re ready to take ownership of a busy, performance‑driven operation, we’d really like to hear from you. Apply now.
Operations Manager in Manchester employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills effectively when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Manager role. Highlight your experience in managing people, driving performance through KPIs, and any relevant logistics knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our mission at CitySprint. Be sure to mention your understanding of service centre operations and your customer-focused approach.
Showcase Your Leadership Skills: As an Operations Manager, leadership is key. In your application, share examples of how you've successfully led teams, supported their development, and managed performance. We love to see candidates who can inspire and motivate others!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, we’re excited to see what you can bring to CitySprint!
How to prepare for a job interview at CitySprint
✨Know Your Operations Inside Out
Before the interview, make sure you have a solid understanding of logistics operations and how service centres function. Brush up on key performance indicators (KPIs) relevant to the role, as well as any specific systems like CityTrak and X-Despatch. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of examples where you've successfully managed people, driven performance, or handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Your Commercial Awareness
Understanding the financial side of operations is crucial. Be ready to talk about how you've previously improved profitability or managed costs. Bring up any experiences where you’ve had to make tough decisions based on revenue and performance targets, as this will resonate well with the interviewers.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare thoughtful questions that show your interest in the company and the role. Ask about the challenges the Service Centre is currently facing or how success is measured in the position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.