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For Companies At a Glance
- Tasks: Support compliance for our courier fleet and ensure top-notch service.
- Company: Join CitySprint, a leading UK logistics business with a dynamic culture.
- Benefits: Enjoy 25 days annual leave, mental health support, and family-friendly perks.
- Other info: Be part of a supportive team with opportunities for growth and development.
- Why this job: Make a real impact in a fast-paced environment while ensuring safety and compliance.
- Qualifications: Experience in compliance or customer-focused roles, strong communication skills required.
The predicted salary is between 26811 - 26811 £ per year.
Location: London
Salary: £26,811.20
Hours: 40 hours
Shifts: Monday - Friday, 8 am to 5 pm
Contract: Permanent
What You’ll Get At CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
The role
This role supports the Courier Compliance Team Leader and sits at the heart of our courier operations. As a Courier Compliance Administrator, you’ll help ensure our fleet remains fully compliant with legal and industry standards, while delivering a ‘Class A’ service to our courier partners.
Why CitySprint
What we do matters — from everyday deliveries to time‑critical services — and this role helps ensure our network operates safely, compliantly, and efficiently. You’ll play a key role in supporting our couriers and maintaining high operational standards.
Who We Are
CitySprint is a UK‑wide logistics business delivering same‑day and time‑critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership. We’re also part of DPD and the wider Geopost group, which gives us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and pace. It’s a busy, fast‑moving role where priorities can change quickly, and you’ll be trusted to stay organised, communicate clearly, and solve problems as they arise.
What You’ll Be Doing
- Managing day‑to‑day compliance queries from couriers and internal teams
- Ensuring all courier documentation is accurate, up to date, and compliant
- Supporting the end‑to‑end compliance process for the courier fleet
- Maintaining systems and records in line with company policies
- Monitoring and resolving queries in line with agreed SLAs
- Working closely with internal teams to ensure compliance standards are met
- Escalating issues or risks where appropriate
- Supporting continuous improvement in compliance processes
What We’re Looking For
- Experience or understanding of compliance processes in a high‑volume environment
- Experience in a customer‑focused or operational role
- Strong communication skills and ability to build stakeholder relationships
- High attention to detail and strong organisational skills
- Ability to manage workload and meet deadlines in a fast‑paced environment
- Comfortable using systems and maintaining accurate records
- Ability to work independently and as part of a team
- Positive, adaptable approach with a willingness to learn and develop
- Basic Microsoft Office skills
All successful candidates will be required to complete a DBS check.
Courier Compliance Administrator(logistics) in London employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Courier Compliance Administrator(logistics) in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those working at CitySprint. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on compliance processes. Show us you understand what it takes to keep things running smoothly and safely in a fast-paced environment.
✨Tip Number 3
Be ready to demonstrate your organisational skills. We love candidates who can juggle multiple tasks while keeping everything compliant and on track. Share examples from your past experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in our courier operations.
We think you need these skills to ace Courier Compliance Administrator(logistics) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Courier Compliance Administrator role. Highlight any experience you have with compliance processes and customer service, as these are key for us at CitySprint.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've managed compliance or resolved queries in the past, and show us your passion for logistics!
Show Off Your Attention to Detail: In a role where accuracy is crucial, demonstrate your attention to detail. Whether it’s through your application format or the information you provide, make sure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at CitySprint
✨Know Your Compliance Stuff
Make sure you brush up on compliance processes, especially in logistics. Understand the legal and industry standards that couriers must adhere to. This will show that you're not just interested in the role but also knowledgeable about what it entails.
✨Show Off Your Communication Skills
Since this role involves managing queries from couriers and internal teams, practice clear and concise communication. Think of examples where you've successfully resolved issues or built relationships with stakeholders. This will highlight your ability to thrive in a customer-focused environment.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage your workload and stay organised, especially in fast-paced settings. Bring examples of how you've maintained accurate records or handled multiple tasks simultaneously. This will reassure them that you can handle the demands of the role.
✨Be Ready to Adapt
CitySprint values adaptability, so be prepared to discuss times when you've had to adjust quickly to changing priorities. Show that you have a positive approach and a willingness to learn. This will resonate well with their fast-moving work culture.