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For Companies At a Glance
- Tasks: Support compliance for our courier fleet and ensure top-notch service.
- Company: Join CitySprint, a leading UK logistics business with a dynamic culture.
- Benefits: Enjoy 25 days annual leave, mental health support, and family-friendly perks.
- Other info: Be part of a supportive team with opportunities for growth and development.
- Why this job: Make a real impact in a fast-paced environment while supporting our couriers.
- Qualifications: Experience in compliance or customer-focused roles and strong communication skills.
The predicted salary is between 26811 - 26811 £ per year.
Location: London
Salary: £26,811.20
Hours: 40 hours
Shifts: Monday - Friday, 8 am to 5 pm
Contract: Permanent
What You’ll Get At CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
The role
This role supports the Courier Compliance Team Leader and sits at the heart of our courier operations. As a Courier Compliance Administrator, you’ll help ensure our fleet remains fully compliant with legal and industry standards, while delivering a ‘Class A’ service to our courier partners.
Why CitySprint
What we do matters — from everyday deliveries to time‑critical services — and this role helps ensure our network operates safely, compliantly, and efficiently. You’ll play a key role in supporting our couriers and maintaining high operational standards.
Who We Are
CitySprint is a UK‑wide logistics business delivering same‑day and time‑critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership. We’re also part of DPD and the wider Geopost group, which gives us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and pace. It’s a busy, fast‑moving role where priorities can change quickly, and you’ll be trusted to stay organised, communicate clearly, and solve problems as they arise.
What You’ll Be Doing
- Managing day‑to‑day compliance queries from couriers and internal teams
- Ensuring all courier documentation is accurate, up to date, and compliant
- Supporting the end‑to‑end compliance process for the courier fleet
- Maintaining systems and records in line with company policies
- Monitoring and resolving queries in line with agreed SLAs
- Working closely with internal teams to ensure compliance standards are met
- Escalating issues or risks where appropriate
- Supporting continuous improvement in compliance processes
What We’re Looking For
- Experience or understanding of compliance processes in a high‑volume environment
- Experience in a customer‑focused or operational role
- Strong communication skills and ability to build stakeholder relationships
- High attention to detail and strong organisational skills
- Ability to manage workload and meet deadlines in a fast‑paced environment
- Comfortable using systems and maintaining accurate records
- Ability to work independently and as part of a team
- Positive, adaptable approach with a willingness to learn and develop
- Basic Microsoft Office skills
All successful candidates will be required to complete a DBS check.
Courier Compliance Administrator in London employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Courier Compliance Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and compliance sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to compliance and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your answers.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed compliance processes or resolved queries in previous roles. This will demonstrate your ability to handle the fast-paced environment at CitySprint.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Courier Compliance Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Courier Compliance Administrator role. Highlight any experience you have with compliance processes and customer service, as these are key for us at CitySprint.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've managed compliance or resolved queries in the past, and show us your passion for delivering great service.
Show Off Your Organisational Skills: In your application, emphasise your attention to detail and organisational skills. We want to see how you manage workloads and meet deadlines, especially in fast-paced environments like ours.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CitySprint
✨Know Your Compliance Basics
Brush up on compliance processes relevant to the logistics industry. Understanding the legal and industry standards that couriers must adhere to will show your potential employer that you’re serious about the role and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves managing queries from couriers and internal teams, be prepared to demonstrate your strong communication skills. Think of examples where you've effectively resolved issues or built relationships in a customer-focused environment.
✨Demonstrate Organisational Skills
This position requires high attention to detail and the ability to manage workloads in a fast-paced environment. Bring examples of how you've successfully organised tasks or maintained accurate records in previous roles to highlight your suitability.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to discuss situations where you've had to think on your feet and adapt quickly to changing priorities, showcasing your positive and adaptable approach.