At a Glance
- Tasks: Manage courier resources and ensure efficient deliveries in a fast-paced environment.
- Company: Join CitySprint, a leading UK logistics business with a focus on same-day services.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, and free mental health support.
- Other info: Fast-paced role with opportunities for growth and a supportive work culture.
- Why this job: Be part of a dynamic team that keeps the network moving and meets customer expectations.
- Qualifications: Experience in logistics or customer service, strong communication, and decision-making skills.
The predicted salary is between 29344 - 29344 £ per year.
Location: Letchworth
Salary: £29,344
Hours: 24 hours per week
Shifts: Saturday & Sunday, shifts between 7 am to 8 pm plus all bank holidays
Contract: This is a maternity cover for 12 months
What you’ll get at CitySprint:
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death in service cover
The role:
As an Out of Hours Operations Controller, you'll manage day-to-day courier resources across the national network, ensuring deliveries and collections are completed efficiently and customer SLAs are met. You'll work closely with the Out of Hours Senior Controller and Operations Manager to create a KPI-driven environment focused on service, safety and performance. This is a fast-paced role where strong decision-making, organisation and communication skills are essential.
What You’ll Be Doing:
- Managing bookings and allocating courier resources in line with customer SLAs and network requirements
- Monitoring and optimising courier utilisation across the national network
- Handling customer, courier and operational queries in a professional and timely manner
- Supporting the onboarding and compliance of courier resources
- Monitoring courier performance and taking action where service or behavioural standards fall short
- Maintaining accurate records and ensuring systems are updated correctly
- Working with colleagues to improve service performance and network efficiency
- Supporting site housekeeping and maintaining Health & Safety standards
- Contributing to a KPI-driven culture focused on service, revenue and operational success
What We’re Looking For:
- Experience in an operational, logistics or customer-focused environment
- Able to prioritise and adapt quickly in a busy, time-sensitive setting
- Strong communication and stakeholder management skills
- Confident making decisions and solving problems in real time
- Understanding of KPIs and how to positively influence performance
- Good organisational skills and attention to detail
- Basic Microsoft Office skills
- Experience using CityTrak or X-Despatch would be beneficial, but is not essential
We're looking for someone who is customer-focused, proactive and able to build strong working relationships while keeping the operation running efficiently. All successful candidates will be required to complete a DBS check.
Operations Controller in Letchworth employer: CitySprint
CitySprint in Crawley is an excellent employer that prioritises safety and reliability, offering a supportive work culture where drivers can thrive. With benefits like 25 days of annual leave, enhanced family leave, and mental health support, employees are encouraged to maintain a healthy work-life balance while contributing to exceptional customer service. The company also fosters growth opportunities, making it a rewarding place for those looking to advance their careers in a dynamic environment.
