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- Tasks: Manage daily operations and optimise resources for a leading courier service.
- Company: Join CitySprint, the UK's fast-growing courier services provider.
- Benefits: Enjoy generous holiday allowance, birthday off, and health perks.
- Why this job: Be part of a dynamic team driving commercial growth and innovation.
- Qualifications: Experience in operations management and strong leadership skills.
- Other info: Opportunity for career advancement in a supportive environment.
The predicted salary is between 34380 - 36000 £ per year.
Overview
Shifts: Monday to Friday, 40 hours
Hours: 9 am to 6 pm
Salary: £34,380 - £36,000 (Depending on experience)
Benefits:
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday so you can celebrate in style.
- Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Enhanced Maternity and Paternity leave.
- Complimentary day of annual leave to cherish unmissable family moments.
- Access to a health and wellness program.
- 'Medicash Perks at Work' – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
- Ride to work scheme.
CitySprint is on a fast track to become the UK's leading courier services provider. Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, capable, and responsive to our customers' needs.
This is where you come in! CitySprint have an exciting opportunity for an Operations Manager in Letchworth to support with the management and delivery of the commercial growth objectives across our business.
You will be responsible for managing all day-to-day courier resources to maximise efficiencies across the network adhering to customer SLA's and Health and Safety parameters. Support the Service Centre Manager to create a KPI driven environment based on service and revenue.
Responsibilities:
- Manage the day-to-day resources within the Service Centre, supporting the Service Centre Manager.
- Manage stakeholder relationships to ensure that CitySprint retains a positive commercial reputation.
- Actively manage, support and develop a team of Operations Controllers/Coordinators.
- Ensure all in-house systems are updated accurately and in a timely manner.
- Monitor operational costs and allocation of resources to ensure optimisation of revenue and profit.
- Proactively support growth through liaising with Account Management and Sales teams.
Skills and Qualifications:
- Full understanding of Service Centre operational processes.
- Good working knowledge of systems including CityTrak and X-Despatch 3.
- Ability to proactively advise clients and colleagues of business-critical information and updates.
- Ability to reprioritise tasks/workload in line with changing business needs.
- Clear understanding of commercial targets and performance.
- Ability to deputise for the Service Centre Manager as required.
- Strong customer orientation and ability to build successful customer relationships.
- Understanding of Service Centre KPI's & SLA's and how to positively influence success.
If the Operations Manager role sounds perfect for you, we really want to hear from you! The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
Operations Manager in Letchworth Garden City employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Letchworth Garden City
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Operations Manager gig.
✨Tip Number 2
Prepare for interviews by researching CitySprint and its values. Understand their mission and how you can contribute to their growth. Tailor your answers to show how your experience aligns with their goals – it’ll make you stand out!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for Operations Managers and get comfortable discussing your past experiences and how they relate to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Manager in Letchworth Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight relevant experience and skills that match the job description, like managing resources and understanding operational processes. We want to see how you can contribute to our success!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our values at CitySprint. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage teams and optimise operations. Numbers speak volumes, so if you’ve improved efficiency or revenue, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join the CitySprint family!
How to prepare for a job interview at CitySprint
✨Know Your Operations Inside Out
Make sure you have a solid understanding of the operational processes relevant to the role. Familiarise yourself with systems like CityTrak and X-Despatch 3, as well as the key performance indicators (KPIs) and service level agreements (SLAs) that are crucial for success in an Operations Manager position.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing teams and developing talent. Think of specific examples where you've successfully led a team or improved performance through regular one-to-ones and objective reviews. This will demonstrate your ability to support the Service Centre Manager effectively.
✨Demonstrate Customer Orientation
Highlight your strong customer focus during the interview. Share examples of how you've built successful relationships with clients and maintained their retention. This is key for CitySprint, so showing that you understand the importance of customer satisfaction will set you apart.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle changing priorities in a fast-paced environment. Think about times when you've had to reprioritise tasks or manage resources efficiently under pressure. Being able to articulate these experiences will show that you're ready for the challenges of the role.