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- Tasks: Manage fleet operations, insurance, and compliance in a fast-paced logistics environment.
- Company: Join CitySprint, the UK's leading courier services provider with a dynamic culture.
- Benefits: Enjoy generous holiday allowance, birthday leave, and health perks.
- Why this job: Make an impact in logistics while developing your skills in fleet management.
- Qualifications: Experience in vehicle management and strong knowledge of insurance processes required.
- Other info: Opportunity for career growth in a supportive and innovative team.
The predicted salary is between 25771 - 25771 £ per year.
Fleet Operations Administrator | Medway | Permanent.
Hours: 40 hours
Salary: £25,771
Location: Office Based
Benefits and perks:
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday so you can celebrate in style.
- Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
- Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
- Look after your wellbeing with access to a health and wellness program.
- Make the most of \’Medicash Perks at Work\’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
- Our ride to work scheme means you can keep fit while saving money – what\’s not to like?
CitySprint is on a Fast track to become the UK\’s leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers\’ needs than ever before
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Fleet Operations Administrator to ensure we continue growing and improving every day.
This is where YOU come in
About the Role:
We are seeking an experienced and proactive Fleet Operations Administrator to oversee the effective management of our vehicle fleet, insurance, and associated compliance processes within a fast-paced, same-day logistics environment.
In this role, you will be accountable for managing the full spectrum of fleet operations, from Penalty Charge Notice (PCN) management and vehicle maintenance to insurance claims and driver compliance. You will work closely with a variety of internal teams and external suppliers to ensure our fleet operates efficiently, cost-effectively, and in full compliance with legal and operational standards.
Key Responsibilities
- Manage Penalty Charge Notice (PCN) processes, including contesting, transferring, payments, and accurate record-keeping.
- Oversee vehicle maintenance schedules, including services, MOTs, repairs, tyres, and supplier standards to minimise downtime.
- Negotiate repair costs and liaise with repair centres to manage vehicle damage expenses effectively.
- Maintain fleet schedules and vehicle location tracking, supporting service centres and managing third-party or PCN-related queries.
- Administer insurance policies through the MID Portal, ensuring timely updates and accurate coverage.
- Manage insurance claims, both new and historical, supporting prompt resolution.
- Act as the primary point of contact for courier and stakeholder queries, providing guidance and escalating issues when needed.
- Analyse telematics and driver behaviour data to support compliance with legal, contractual, and operational standards, including FORS accreditation.
- Support financial reporting on Fleet P&L, identifying trends, risks, and opportunities for cost savings.
- Prepare compliance and performance reports to ensure adherence to regulatory and business requirements.
- Contribute to ongoing process improvements by developing and implementing policies and procedures to enhance fleet operations.
Experience & Skills Required
- Proven experience managing vehicle hire, leasing, maintenance, damage, and repair within logistics or same-day delivery sectors.
- Strong knowledge of insurance claims processing and PCN administration.
- Familiarity with telematics systems and driver behaviour monitoring.
- Understanding of compliance frameworks such as FORS accreditation and audits.
- Financial acumen with the ability to analyse and report on fleet-related costs.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Experience working in client-focused, fast-paced environments.
- Knowledge of electric vehicles and emerging fleet technologies is advantageous.
If this Fleet Operations Administrator role sounds like you, we really want to hear from you
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check,
Fleet Operations Administrator employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Operations Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CitySprint. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to fleet operations and logistics. Think about your past experiences and how they relate to the role. The more you prepare, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your skills! During the interview, don’t just talk about your experience—bring it to life with examples. Whether it's managing PCNs or negotiating repair costs, share specific stories that highlight your expertise and problem-solving abilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Fleet Operations Administrator position.
We think you need these skills to ace Fleet Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fleet Operations Administrator role. Highlight your experience in managing vehicle fleets, insurance claims, and compliance processes. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our fast-paced environment. Share specific examples of your past experiences that relate to the key responsibilities mentioned in the job description.
Showcase Your Skills: Don’t forget to highlight your proficiency in Microsoft Office Suite and any experience with telematics systems. We love candidates who can analyse data and report on fleet-related costs, so make sure to mention these skills!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our team at CitySprint. Good luck!
How to prepare for a job interview at CitySprint
✨Know Your Fleet Operations
Make sure you brush up on your knowledge of fleet management processes, especially around PCN management and vehicle maintenance. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the concepts but have hands-on expertise.
✨Showcase Your Compliance Knowledge
Since compliance is a big part of the role, be prepared to talk about your understanding of frameworks like FORS accreditation. Bring examples of how you've ensured compliance in previous roles, as this will demonstrate your proactive approach to maintaining standards.
✨Demonstrate Financial Acumen
The role involves analysing fleet-related costs, so be ready to discuss any financial reporting or budgeting experience you have. Highlight any trends or cost-saving measures you've implemented in the past to show your ability to contribute to the company's bottom line.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their fleet operations, future technologies, or team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
