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For Companies At a Glance
- Tasks: Support compliance for our courier fleet and ensure top-notch service delivery.
- Company: Join CitySprint, a leading UK logistics business with a focus on same-day services.
- Benefits: Enjoy 25 days annual leave, mental health support, and family-friendly perks.
- Other info: Dynamic role with opportunities for growth and development in a supportive team.
- Why this job: Make a real impact in a fast-paced environment while supporting our couriers.
- Qualifications: Experience in compliance or customer-focused roles, with strong communication skills.
The predicted salary is between 26811 - 26811 £ per year.
Location: London
Salary: £26,811.20
Hours: 40 hours
Shifts: Monday - Friday, 8 am to 5 pm
Contract: Permanent
What You’ll Get At CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
The role
This role supports the Courier Compliance Team Leader and sits at the heart of our courier operations. As a Courier Compliance Administrator, you’ll help ensure our fleet remains fully compliant with legal and industry standards, while delivering a ‘Class A’ service to our courier partners.
Why CitySprint
What we do matters — from everyday deliveries to time‑critical services — and this role helps ensure our network operates safely, compliantly, and efficiently. You’ll play a key role in supporting our couriers and maintaining high operational standards.
Who We Are
CitySprint is a UK‑wide logistics business delivering same‑day and time‑critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership. We’re also part of DPD and the wider Geopost group, which gives us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and pace. It’s a busy, fast‑moving role where priorities can change quickly, and you’ll be trusted to stay organised, communicate clearly, and solve problems as they arise.
What You’ll Be Doing
- Managing day‑to‑day compliance queries from couriers and internal teams
- Ensuring all courier documentation is accurate, up to date, and compliant
- Supporting the end‑to‑end compliance process for the courier fleet
- Maintaining systems and records in line with company policies
- Monitoring and resolving queries in line with agreed SLAs
- Working closely with internal teams to ensure compliance standards are met
- Escalating issues or risks where appropriate
- Supporting continuous improvement in compliance processes
What We’re Looking For
- Experience or understanding of compliance processes in a high‑volume environment
- Experience in a customer‑focused or operational role
- Strong communication skills and ability to build stakeholder relationships
- High attention to detail and strong organisational skills
- Ability to manage workload and meet deadlines in a fast‑paced environment
- Comfortable using systems and maintaining accurate records
- Ability to work independently and as part of a team
- Positive, adaptable approach with a willingness to learn and develop
- Basic Microsoft Office skills
All successful candidates will be required to complete a DBS check.
Courier Compliance Administrator(logistics) employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Courier Compliance Administrator(logistics)
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those working at CitySprint. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on compliance processes. Show us you understand the importance of keeping things legal and safe in a fast-paced environment.
✨Tip Number 3
Be ready to demonstrate your organisational skills. We love candidates who can juggle multiple tasks while keeping everything compliant and running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Courier Compliance Administrator(logistics)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Courier Compliance Administrator role. Highlight any experience you have with compliance processes and customer service, as these are key for us at CitySprint.
Showcase Your Skills: In your application, don’t forget to showcase your strong communication skills and attention to detail. We want to see how you can build relationships and manage compliance queries effectively.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role!
Apply Through Our Website: Finally, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with CitySprint!
How to prepare for a job interview at CitySprint
✨Know Your Compliance Stuff
Make sure you brush up on compliance processes, especially in a logistics context. Familiarise yourself with legal and industry standards that affect courier operations. This will show that you’re not just interested in the role but also understand its importance.
✨Show Off Your Communication Skills
Since this role involves managing queries from couriers and internal teams, practice articulating your thoughts clearly. Think of examples where you've successfully communicated complex information or resolved issues. This will demonstrate your ability to build relationships and handle stakeholder interactions.
✨Be Organised and Detail-Oriented
Prepare to discuss how you manage your workload and keep track of details. Bring examples of how you've maintained accurate records or improved processes in previous roles. Highlighting your organisational skills will reassure them that you can handle the fast-paced environment.
✨Embrace Adaptability
This role requires a positive and adaptable approach, so be ready to share instances where you've had to adjust quickly to changing priorities. Show that you're open to learning and developing, which is key in a busy logistics setting like CitySprint.