Operations Controller in City of London

Operations Controller | London East | Permanent

Salary: £27,000 – £31,000

Hours: 40 Hours per week

Shifts: Monday to Friday, shifts between 10 am & 7 pm

Benefits and perks:

• An impressive holiday allowance that rises in line with your years of service.
• Additional day off for your birthday.
• Death in Service allowance.
• Enhanced Maternity and Paternity leave.
• Complimentary day of annual leave.
• Health and wellness program.
• Medicash Perks at Work – high‑street discounts and rewards.
• Ride‑to‑work scheme.

CitySprint is on a fast track to become the UK’s leading courier services provider, with current market domination of the same‑day service areas already. Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, capable and responsive than ever before.

Being this awesome takes a lot of hard work and commitment to our company values and vision. We need a top‑notch Operations Controller to ensure we continue growing and improving every day.

As an Operations Controller, you will manage all day‑to‑day courier resources to maximise efficiencies across the network, adhering to customer SLAs and health and safety parameters. You will support the Service Centre Manager in creating a KPI‑driven environment focused on service and revenue.

Responsibilities

• Direct communications relating to designated courier workload courteously and efficiently at all times.
• Monitor jobs through to POD and completion, prioritising platinum customers.
• Implement and maintain Service Level Agreements (both customer and service‑centre specific).
• Proactively keep clients and colleagues informed of any delays or issues.
• Ensure fleet size is sufficient to service clients, especially during peak periods – maintain levels and recruit when required.
• Support the onboarding of all couriers, ensuring compliance with business regulations and creating a professional image from all courier resources.

Key skills

• Managing and exceeding customer expectations.
• Acting on your own initiative without constant supervision.
• Ability to communicate clearly with clients, couriers, and suppliers, remaining professional at all times.
• Being highly organised.
• Previous transport industry experience.
• Solid geographical knowledge.
• Excellent punctuality and attendance.
• Computer literate.

Requirements

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

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