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- Tasks: Lead a dynamic team to optimise courier operations and drive commercial growth.
- Company: Join CitySprint, a fast-growing leader in UK courier services.
- Benefits: Enjoy generous holiday allowance, birthday leave, and wellness programmes.
- Why this job: Make a real impact in a thriving company while developing your leadership skills.
- Qualifications: Experience in operations management and strong team leadership abilities.
- Other info: Exciting career progression opportunities in a supportive environment.
The predicted salary is between 29000 - 37000 £ per year.
Location: Bristol
Type: Permanent
Hours: 40 hours, Monday to Friday between 8 am to 5 pm (Required to cover other shifts for holidays and sickness)
Salary: £34,000 - £36,000 (Depending on experience)
Benefits and perks:
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday.
- Death in Service allowance.
- Enhanced Maternity and Paternity leave.
- Complimentary day of annual leave for family moments.
- Access to a health and wellness program.
- Discounts and rewards through 'Medicash Perks at Work'.
- Ride to work scheme.
CitySprint is on a fast track to become the UK's leading courier services provider. We are investing in our people, service offering, and customer proposition to be more intuitive and responsive to our customers' needs.
We have an exciting opportunity for an Operations Manager in Bristol to support the management and delivery of commercial growth objectives across our business. You will manage all day-to-day courier resources to maximise efficiencies across the network while adhering to customer SLAs and Health and Safety parameters.
Main responsibilities:
- Manage the day-to-day resources within the Service Centre.
- Support the Service Centre Manager to contribute to the success of the Service Centre.
- Manage stakeholder relationships to ensure a positive commercial reputation.
- Develop a team of Operations Controllers/Coordinators through regular reviews.
- Ensure all in-house systems are updated accurately and timely.
- Monitor operational costs and resource allocation for revenue optimisation.
- Communicate regarding designated courier workload courteously and efficiently.
- Support growth by liaising with Account Management and Sales teams.
Skills needed:
- Full understanding of Service Centre operational processes.
- Working knowledge of systems including CityTrak and X-Despatch 3.
- Ability to advise clients and colleagues of business-critical information.
- Ability to reprioritise tasks in a busy environment.
- Understanding of commercial targets and performance.
- Ability to deputise for the Service Centre Manager as required.
- Strong customer orientation and relationship building.
- Understanding of Service Centre KPIs & SLAs.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
Operations Manager(Team Leader) in Bristol employer: CitySprint
Contact Detail:
CitySprint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager(Team Leader) in Bristol
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join online forums, or even hit up LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Operations Manager(Team Leader) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams and resources, and don’t forget to mention any relevant systems you’ve worked with, like CityTrak or X-Despatch 3.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention how your skills align with our goals at CitySprint and show us your passion for operations management.
Showcase Your Achievements: When detailing your past roles, focus on your achievements. Use numbers and examples to demonstrate how you’ve optimised resources or improved team performance. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at CitySprint
✨Know Your Operations Inside Out
Make sure you have a solid understanding of the operational processes specific to the role. Familiarise yourself with systems like CityTrak and X-Despatch 3, as well as the key performance indicators (KPIs) and service level agreements (SLAs) that are crucial for success in this position.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed and developed teams in the past. Highlight your experience with one-on-ones and performance reviews to demonstrate your ability to foster a positive work environment.
✨Demonstrate Customer Orientation
CitySprint values strong customer relationships. Be ready to discuss how you've built and maintained these relationships in previous roles. Share specific instances where your customer focus led to improved satisfaction or retention.
✨Be Ready to Discuss Cost Optimisation
Understanding operational costs and resource allocation is key. Prepare to talk about how you've previously identified opportunities for maximising revenue and profit. Use concrete examples to illustrate your proactive approach to cost management.