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For Companies At a Glance
- Tasks: Coordinate couriers and support the control team to ensure smooth operations.
- Company: Join CitySprint, a dynamic logistics business with a focus on same-day delivery.
- Benefits: Enjoy 25 days of annual leave, mental health support, and family-friendly days.
- Other info: Be part of a supportive team with opportunities for growth and development.
- Why this job: Make a real impact in a fast-paced environment where your work matters.
- Qualifications: Experience in a busy operational or customer service setting is essential.
The predicted salary is between 26811 - 26811 £ per year.
Location: Cambridge
Salary: £26,811.20
Hours: 40 hours
Shifts: Monday to Friday 8 am to 5 pm
Contract: Permanent
What you’ll get at CitySprint
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
The role
This role sits at the heart of our Service Centre. As an Operations Coordinator, you’ll help keep things moving day to day coordinating couriers, supporting the control team, and making sure collections and deliveries meet customer SLAs.
Why CitySprint
What we do matters — from everyday deliveries to time‑critical ones — and this role helps make sure it happens. You’ll see the impact of your work and know you’re playing a part in keeping things running when it counts.
Who we are
CitySprint is a UK‑wide logistics business delivering same‑day and time‑critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.
We’re also part of DPD and the wider Geopost group, which gives us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and pace.
It’s a busy, fast‑moving role where priorities can change quickly, and you’ll be trusted to stay organised, communicate clearly, and solve problems as they arise.
What you’ll be doing
- Coordinating designated couriers to meet customer SLAs
- Supporting drivers and resolving day‑to‑day queries
- Working closely with colleagues across operations and control
- Keeping systems updated accurately (e.g. CityTrak / X‑Despatch)
- Adapting plans and priorities as the day changes
What we’re looking for
Experience in a busy operational or customer service environment
Operations Coordinator(Customer Service) in Waterbeach employer: Citysprint UK Ltd
Contact Detail:
Citysprint UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator(Customer Service) in Waterbeach
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operations and customer service. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples from your past experiences where you successfully handled challenges in a busy environment. This will demonstrate that you can thrive under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Coordinator(Customer Service) in Waterbeach
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Coordinator role. Highlight any previous experience in customer service or operations, and don’t forget to mention your ability to adapt to changing priorities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role at CitySprint and how your background makes you a perfect fit. Keep it concise but engaging – we want to see your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in fast-paced environments. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll be able to keep track of your application easily. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Citysprint UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Coordinator role. Familiarise yourself with the key responsibilities like coordinating couriers and supporting the control team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role involves resolving day-to-day queries and adapting to changing priorities, be prepared to share examples of how you've successfully tackled challenges in previous jobs. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think on your feet.
✨Communicate Clearly and Confidently
Effective communication is key in this fast-paced environment. Practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. Consider asking about the team dynamics, how success is measured in the role, or what a typical day looks like for an Operations Coordinator at CitySprint.