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- Tasks: Lead daily operations, manage a team, and drive revenue growth.
- Company: Join CitySprint, the UK's top courier service provider focused on innovation and customer experience.
- Benefits: Enjoy generous holiday allowance, birthday leave, wellness programmes, and discounts.
- Why this job: Be part of a dynamic team that values development and operational excellence.
- Qualifications: Experience in team management, budget oversight, and operational reporting is essential.
- Other info: DBS check required; this role offers a chance to make a real impact.
The predicted salary is between 38700 - 52000 £ per year.
Service Centre Manager | London | Permanent
Salary: £46,773 – £65,000
Hours: 40 hours
Benefits and perks:
- Impressive holiday allowance that rises with your years of service
- Additional day off for your birthday
- Death in Service allowance
- Enhanced Maternity and Paternity leave
- Complimentary day of annual leave for family moments
- Access to a health and wellness program
- Discounts and rewards through ‘Medicash Perks at Work’
- Ride to work scheme
- Interest-free season ticket loans after one year of service
CitySprint aims to become the UK\’s leading courier services provider, currently dominating the same-day service market.
We invest in our people, our services, and our customer experience to be more intuitive, capable, and responsive than ever before.
We are seeking a top-notch Operations Coordinator to help us grow and improve daily.
This is where YOU come in!
CitySprint has an exciting opportunity for a Service Centre Manager in London.
You will manage all operational functions within the Service Centre, fostering a ‘Best in Business’ culture. Your role involves developing colleagues, achieving strategic objectives, driving revenue and profit growth, meeting SLAs, ensuring client retention, and enhancing operational efficiencies and colleague development aligned with EBITDA targets.
A successful Service Centre Manager will optimize all operational aspects, support the Regional Manager in delivering operational excellence through budget management, efficiency improvements, new business implementation, and customer retention, establishing a ‘Partner of Choice’ reputation. You will also support and develop in-house colleagues to ensure the overall success of the Service Centre.
The main responsibilities include:
- Manage and exceed financial targets (revenue, profit, EBITDA) through budget review and monitoring.
- Review operational stats to identify efficiencies and productivity improvements.
- Collaborate with Regional Managers and internal partners on new business opportunities and sector development.
- Identify stakeholders and deliver cross-functional optimisation.
- Mentor peers to develop a strong, passionate, and successful team through performance management and communication.
- Manage operational requirements during peak periods to minimize disruption.
- Oversee attendance, performance, and conduct in line with policies, taking action when necessary.
- Recruit and build a motivated team capable of delivering results.
The ideal candidate will demonstrate:
- Proficiency in creating, analysing, and disseminating operational reports, and achieving business targets.
- Objective troubleshooting and solution pursuit when issues occur.
- Ability to reprioritize tasks in a busy, time-sensitive environment.
- Success in managing and exceeding budget targets.
- Experience in team management, mentoring, and development.
- Knowledge of in-house systems like CityTrak, X-Despatch 3, Salesforce.
- Proficiency in Microsoft Office suite.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional offers are subject to a satisfactory DBS check.
If this Service Centre Manager role sounds like you, we want to hear from you!
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Service Centre Manager(Depot Manager) employer: Citysprint UK Ltd
Contact Detail:
Citysprint UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Manager(Depot Manager)
✨Tip Number 1
Familiarise yourself with CitySprint's operational processes and systems, such as CityTrak and Salesforce. Understanding these tools will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of CitySprint to gain insights into the company culture and expectations for the Service Centre Manager role. This can provide you with valuable information that can set you apart during the selection process.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and exceeded financial targets in previous roles. Being able to articulate your past successes will showcase your capability to drive revenue and profit growth.
✨Tip Number 4
Research the latest trends in courier services and operational excellence. Showing that you're knowledgeable about industry developments can impress the hiring team and demonstrate your proactive approach to the role.
We think you need these skills to ace Service Centre Manager(Depot Manager)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Service Centre Manager. Focus on your achievements in managing budgets, team development, and operational efficiencies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams and exceeded financial targets in previous positions.
Highlight Relevant Skills: In your application, emphasise your proficiency in operational reporting, team management, and familiarity with systems like CityTrak and Salesforce. These are key skills that the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Citysprint UK Ltd
✨Know the Company Inside Out
Before your interview, make sure to research CitySprint thoroughly. Understand their services, values, and recent developments in the courier industry. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Showcase Your Leadership Skills
As a Service Centre Manager, you'll be expected to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring, performance management, and achieving results. Highlight your ability to foster a positive work culture.
✨Prepare for Operational Scenarios
Expect questions related to operational challenges and how you would handle them. Think about specific situations where you've improved efficiency or resolved issues. Be ready to discuss your approach to budget management and meeting financial targets.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's future plans, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
