At a Glance
- Tasks: Lead a dynamic team to achieve operational excellence and drive business growth.
- Company: Join CitySprint, a leading logistics company with a focus on same-day deliveries.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, and health perks.
- Other info: Opportunity for career growth within a supportive and agile international network.
- Why this job: Make a real impact in a fast-paced environment while shaping team success.
- Qualifications: Proven leadership experience and strong operational management skills required.
The predicted salary is between 45000 - 51000 £ per year.
Location: Birmingham
Salary: £45,000 to £51,000
Hours: 40 hours
Shifts: Monday to Friday, Various shifts between 7 am to 7 pm
Contract: Permanent
What you’ll get at CitySprint:
- 25 days’ annual leave, rising with service, plus bank holidays
- An extra day off for your birthday
- Enhanced maternity and paternity leave
- Access to a health and wellbeing programme
- Healthcare cashback with Medicash, plus retail discounts and rewards
- Additional leave for key family milestones (e.g. first day of school, graduation)
- Death in service cover
- Cycle to work scheme
The role:
This is a senior operational leadership role at the heart of our Service Centre. As a Service Centre Manager, you’ll take full ownership of site performance leading your team to deliver operational excellence, meet SLAs, and drive revenue and profit growth. You’ll be responsible for creating a high‑performance, "best in business" culture while ensuring the centre runs efficiently, adapts to changing demands, and continues to grow.
Why CitySprint:
What we do matters — from everyday deliveries to critical, time‑sensitive services and this role ensures we deliver on that promise. You’ll have the opportunity to make a real impact, shaping performance, leading people, and contributing directly to business success.
Who we are:
CitySprint is a UK‑wide logistics business specialising in same‑day and time‑critical deliveries. We operate at pace, put customers first, and trust our people to take ownership. As part of the DPD and Geopost group, we have the backing and scale of an international network, while maintaining the agility and focus that defines CitySprint.
What you’ll be doing:
- Managing and exceeding financial targets (revenue, profit, EBITDA)
- Monitoring operational performance and identifying efficiency improvements
- Leading, mentoring, and developing a high‑performing team
- Managing recruitment, attendance, performance, and conduct
- Collaborating with Regional Managers on new business opportunities
- Supporting customer retention and service excellence
- Managing peak period planning to minimise disruption
- Driving cross‑functional collaboration across the business
- Ensuring systems and processes are followed and optimised
What we’re looking for:
- Proven experience managing operational performance and budgets
- Strong leadership and team development experience
- Ability to analyse data and produce clear operational reports
- A proactive problem solver who stays objective under pressure
- Able to prioritise effectively in a fast‑moving environment
- Experience with systems such as CityTrak, X‑Despatch or Salesforce (desirable)
- Good working knowledge of Microsoft Office
All successful candidates will be required to complete a DBS check.
Service Centre Manager(Depot Manager) employer: Citysprint UK Ltd
CitySprint is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary alongside generous benefits such as 25 days of annual leave, enhanced family leave, and a health and wellbeing programme. Located in Birmingham, the role of Service Centre Manager provides a unique opportunity to lead a high-performing team in a dynamic logistics environment, where your contributions directly impact operational excellence and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Manager(Depot Manager)
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Citysprint UK Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Citysprint UK Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Citysprint UK Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Centre Manager(Depot Manager)
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Citysprint UK Ltd:This is your chance to really connect with the team at Citysprint UK Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Citysprint UK Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Citysprint UK Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Citysprint UK Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Citysprint UK Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
