At a Glance
- Tasks: Lead daily operations, manage courier resources, and ensure top-notch customer service.
- Company: Join CitySprint, a fast-paced logistics company on the rise.
- Benefits: Enjoy 25 days annual leave, mental health support, and family-friendly perks.
- Other info: Fast-moving environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team driving operational success in a growing industry.
- Qualifications: Experience in managing teams and understanding operational processes is essential.
The predicted salary is between 33184 - 33184 £ per year.
Location: Plymouth
Salary: £33,184.54
Hours: 40 hours
Shifts: Monday to Friday, Shifts either between 8 am - 6 pm or 9 am - 7 pm
Contract: Permanent
What you’ll get at CitySprint:
- 25 days' annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death in service cover
The role:
As an Operations Manager, you'll play a key role in leading the day-to-day operations of the Service Centre, ensuring courier resources are managed effectively and customer service levels are consistently achieved. You'll support the Service Centre Manager in driving operational performance, commercial growth, and team success within a fast-paced logistics environment.
What you’ll be doing:
- Managing day-to-day courier resources to maximise efficiency and service performance
- Supporting the Service Centre Manager in achieving operational and commercial objectives
- Leading, coaching, and developing a team of Operations Controllers and Coordinators
- Conducting regular performance reviews and one-to-one meetings
- Monitoring operational costs and resource allocation to maximise revenue and profitability
- Building and maintaining positive relationships with customers and key stakeholders
- Ensuring customer SLAs and health and safety standards are consistently met
- Keeping operational systems updated accurately, including CityTrak, X-Despatch and Salesforce
- Supporting the implementation of new business opportunities alongside Sales and Account Management teams
- Deputising for the Service Centre Manager when required
What we’re looking for:
- Strong understanding of Service Centre operational processes
- Previous experience managing or supervising operational teams
- Working knowledge of systems such as CityTrak and X-Despatch
- Ability to communicate business-critical information clearly and effectively
- Strong organisational skills and the ability to reprioritise in a fast-moving environment
- Commercial awareness with an understanding of KPIs, SLAs, revenue, and performance targets
- A customer-focused approach and the ability to build strong working relationships
- Confident decision-maker with the ability to lead by example
All successful candidates will be required to complete a DBS check as part of the recruitment process. Employment offers are subject to a satisfactory DBS check.
Operations Manager in Plymouth employer: Citysprint UK Ltd
At CitySprint, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment in Redhill. Our employees enjoy generous benefits such as 25 days of annual leave, enhanced family leave, and access to mental health support, all while being part of a collaborative team that values growth and innovation. Join us to contribute to our mission of delivering exceptional service within a trusted national brand backed by the stability of DPD and Geopost.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Plymouth
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Citysprint UK Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Citysprint UK Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Citysprint UK Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Manager in Plymouth
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Citysprint UK Ltd:This is your chance to really connect with the team at Citysprint UK Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Citysprint UK Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Citysprint UK Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Citysprint UK Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Citysprint UK Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
