At a Glance
- Tasks: Lead daily operations and support your team to ensure smooth deliveries.
- Company: Join CitySprint, a dynamic logistics company with a focus on reliability.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, and mental health support.
- Other info: Be part of a supportive culture with opportunities for growth and development.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proactive attitude and experience in managing teams or operations.
The predicted salary is between 29000 - 32000 € per year.
Location: Manchester
Salary: £29,000 - £32,000
Hours: 40 hours per week
Shifts: Monday to Friday, various shifts between 7 am to 6 pm
Contract: Permanent
What you’ll get at CitySprint:
- 25 days annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death in service cover
The role:
We’re looking for a proactive, hands-on Operations Supervisor to help run our day-to-day service centre operation. You’ll manage resources, support your team, and make sure deliveries run smoothly and on time in line with customer SLAs.
Why CitySprint:
What we do matters from everyday deliveries to time-critical ones — and this role plays a key part in keeping everything moving. You’ll help drive performance, support your team, and make sure we continue to deliver a reliable service for our customers.
Who we are:
CitySprint is a UK-wide logistics business delivering same-day and time-critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership. We’re also part of DPD and the wider Geopost group, giving us the backing, scale and stability of a leading international delivery network while CitySprint remains very much its own business, with a distinct focus and way of working. It’s a busy, fast-moving environment where priorities can change quickly, and you’ll be trusted to make decisions and keep things on track.
What you’ll do:
- Manage day-to-day operations within the service centre
- Support and lead a team of Controllers/Coordinators
- Allocate and manage courier resources to meet demand
- Monitor performance against KPIs and SLAs
- Handle and resolve customer, courier, and internal queries
- Communicate effectively with teams across the business
- Support team development through coaching and regular check-ins
- Ensure Health and Safety compliance
Operations Supervisor employer: Citysprint UK Ltd
CitySprint is an exceptional employer that prioritises the well-being and development of its employees, offering 25 days of annual leave plus bank holidays, enhanced family leave, and access to mental health support. With a dynamic work culture that values trust and ownership, employees are empowered to make impactful decisions in a fast-paced environment, all while being part of a stable international network. Located in Manchester, this role provides a unique opportunity to contribute to a vital logistics operation that keeps the city moving efficiently.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those working at CitySprint. A friendly chat can open doors and give you insider info about the company culture and what they really value in an Operations Supervisor.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research CitySprint’s operations and think about how your experience aligns with their needs. Be ready to share examples of how you've managed teams and handled challenges in fast-paced environments.
✨Tip Number 3
Show off your leadership skills! During interviews, highlight times when you’ve successfully led a team or improved processes. CitySprint is all about driving performance, so make sure they see you as a proactive leader who can keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Supervisor role. Highlight relevant experience and skills that match what we’re looking for, like team management and performance monitoring.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our fast-paced environment and how your proactive approach can help us deliver top-notch service.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you’ve handled challenges in previous roles. We love seeing how you’ve used good judgement to keep things on track!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us, so we can review it quickly!
How to prepare for a job interview at Citysprint UK Ltd
✨Know the Company Inside Out
Before your interview, take some time to research CitySprint. Understand their services, values, and what sets them apart in the logistics industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Operations Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and drive performance, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle real-life situations in a fast-paced environment. Think about scenarios involving resource allocation, performance monitoring, or customer service challenges. Practising these responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows you're engaged and serious about contributing to the company’s success.
