At a Glance
- Tasks: Lead day-to-day operations, manage courier resources, and ensure performance targets are met.
- Company: Join CitySprint, a dynamic UK-wide logistics business with a customer-focused approach.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, mental health support, and healthcare benefits.
- Other info: Opportunity for career growth within a global network while maintaining a unique company culture.
- Why this job: Make a real impact in a fast-paced environment while supporting growth and customer satisfaction.
- Qualifications: Experience in logistics, strong leadership skills, and a knack for managing performance through KPIs.
The predicted salary is between 36000 - 39000 £ per year.
Location: Manchester
Salary: £36,000 - £39,000
Hours: 40 Hours per week
Shifts: Monday to Friday, any 9 hour shift between 7am to 7 pm
Contract: Permanent
What you’ll get at CitySprint:
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death in service cover
The role:
As an Operations Manager, you’ll play a key role in leading day–to–day operations within the Service Centre, ensuring courier resources are managed efficiently, customer SLAs are consistently met, and performance targets are delivered. Working closely with the Service Centre Manager, you’ll help create a strong, KPI–driven environment focused on service, safety, people development and commercial performance. This is a hands–on leadership role where judgement, pace and ownership are essential.
Why CitySprint:
What we do matters — from everyday deliveries to time–critical ones — and this role is central to making sure the operation runs smoothly. You’ll help keep the network moving, support growth, and ensure customers receive the service they expect. CitySprint is a UK–wide logistics business delivering same–day and time–critical services. We work at pace, rely on good judgement, and trust our people to take ownership. As part of DPD and the wider Geopost group, we offer the backing and stability of a global network while retaining CitySprint’s distinct, customer–focused way of working.
What you’ll be doing:
- Managing and optimising all day–to–day courier resources to maximise efficiency, revenue and service performance
- Supporting the Service Centre Manager in delivering a KPI–driven operation focused on service, safety and commercial outcomes
- Leading, supporting and developing a team of Operations Controllers / Coordinators through regular 1:1s, performance reviews and coaching
- Monitoring operational costs and proactively identifying opportunities to improve profitability
- Ensuring systems are updated accurately and on time (e.g. CityTrak, X–Despatch, Salesforce)
- Managing stakeholder relationships to maintain a positive commercial and operational reputation
- Working closely with Sales and Account Management teams to support new business implementation and growth
- Deputising for the Service Centre Manager when required
- Maintaining a safe, organised and compliant working environment
What we’re looking for:
- Strong understanding of Service Centre operations and logistics environments
- Experience managing people and driving performance through KPIs
- Confident communicator who can manage multiple priorities in a fast–paced, time–critical environment
- Commercial awareness, with a clear understanding of revenue, cost and performance targets
- Ability to reprioritise workload and make sound operational decisions under pressure
- Strong customer focus with the ability to build and maintain effective relationships
- Working knowledge of CityTrak and X–Despatch (or similar systems)
- Comfortable deputising for senior leadership when required
Apply:
If the Operations Manager role sounds right for you and you’re ready to take ownership of a busy, performance–driven operation, we’d really like to hear from you. Apply now.
Operations Manager employer: Citysprint UK Ltd
CitySprint is an exceptional employer that prioritises employee wellbeing and development, offering 25 days of annual leave plus bank holidays, enhanced family leave, and free mental health support. With a dynamic work culture focused on performance and customer service, employees are empowered to take ownership in a fast-paced environment while benefiting from the stability of being part of a global network. This role in Manchester not only provides competitive salary packages but also fosters growth opportunities within a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about the role and the company.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in logistics and managing teams, and don’t forget to mention any KPIs you've successfully driven in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've optimised operations or improved performance in past positions.
Showcase Your Leadership Skills:As an Operations Manager, leadership is key. In your application, emphasise your experience in leading teams, conducting performance reviews, and developing talent. We want to see how you can inspire and drive a team!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Citysprint UK Ltd
✨Know Your Operations Inside Out
Make sure you have a solid understanding of logistics and service centre operations. Brush up on key performance indicators (KPIs) relevant to the role, as well as any specific systems like CityTrak and X-Despatch. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team, so it's crucial to highlight your experience in managing people. Prepare examples of how you've developed teams through coaching and performance reviews. Be ready to discuss how you handle challenges and motivate your team to meet targets.
✨Demonstrate Your Commercial Awareness
Understand the financial aspects of the role, including revenue, costs, and profitability. Be prepared to discuss how you've previously identified opportunities for improvement in these areas. Showing that you can think commercially will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to make sound operational decisions under pressure. Think of scenarios where you've had to reprioritise tasks or manage multiple priorities in a fast-paced environment. Practising your responses will help you feel more confident during the interview.
