At a Glance
- Tasks: Coordinate couriers and support the control team to ensure smooth operations.
- Company: Join CitySprint, a leading UK logistics business with a focus on same-day services.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, and mental health support.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real impact by ensuring timely deliveries and keeping things running smoothly.
- Qualifications: Experience in customer service or operations; strong communication and organisational skills.
The predicted salary is between 23302 - 23302 € per year.
Location: Letchworth
Salary: £23,302.12
Hours: 24 hours, Saturday and Sunday 07:00 am - 20:00 pm plus all Bank Holidays
Contract: Permanent
What you’ll get at CitySprint:
- 25 days’ annual leave plus bank holidays, and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family‑friendly days for key life moments, plus death in service cover
The role:
This role sits at the heart of our Out of Hours team. As an Operations Coordinator, you’ll help keep things moving day to day coordinating couriers, supporting the control team, and making sure collections and deliveries meet customer SLAs.
Why CitySprint:
What we do matters — from everyday deliveries to time‑critical ones — and this role helps make sure it happens. You’ll see the impact of your work and know you’re playing a part in keeping things running when it counts.
Who we are:
CitySprint is a UK‑wide logistics business delivering same‑day and time‑critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership. We’re also part of DPD and the wider Geopost group, which gives us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and pace. It’s a busy, fast‑moving role where priorities can change quickly, and you’ll be trusted to stay organised, communicate clearly, and solve problems as they arise.
What you’ll be doing:
- Coordinating designated couriers to meet customer SLAs
- Supporting drivers and resolving day‑to‑day queries
- Working closely with colleagues across operations and control
- Keeping systems updated accurately (e.g. CityTrak / X‑Despatch)
- Adapting plans and priorities as the day changes
What we’re looking for:
- Experience in a busy operational or customer service environment
- Confident communicator who can juggle multiple tasks
- Organised, accurate and comfortable using systems
- Basic Microsoft Office skills
- Experience in logistics or courier operations is helpful, but not essential — we’re more interested in the right attitude and approach.
All successful candidates will be required to complete a DBS check.
Operations Coordinator(Out of Hours) employer: Citysprint UK Ltd
At CitySprint, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and growth. With 25 days of annual leave, enhanced family leave, and access to mental health support, our Operations Coordinator role in Letchworth not only provides meaningful work but also ensures you feel valued and supported in your career journey. Join us and be part of a dynamic team where your contributions directly impact our success in delivering critical services.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator(Out of Hours)
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for the interview by practising common questions related to operations coordination. Think about how you’d handle real-life scenarios, like juggling multiple courier requests or resolving customer queries.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to chat with potential employers, let them know why you’re excited about working at CitySprint and how you can contribute to their fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the CitySprint team.
We think you need these skills to ace Operations Coordinator(Out of Hours)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Operations Coordinator role. Highlight any relevant experience in logistics or customer service, and don’t forget to showcase your organisational skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Out of Hours team. Be sure to mention your ability to juggle multiple tasks and communicate clearly.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and adapt to changing priorities — so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Citysprint UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the Operations Coordinator role thoroughly. Familiarise yourself with the key responsibilities like coordinating couriers and supporting the control team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a confident communicator, you'll need to juggle multiple tasks and resolve queries on the fly. Prepare examples from your past experiences where you've successfully communicated under pressure or solved problems quickly. This will highlight your ability to thrive in a fast-paced environment.
✨Be Organised and Detail-Oriented
Since the role requires keeping systems updated accurately, showcase your organisational skills during the interview. Bring along any relevant documents or notes that demonstrate your attention to detail. You could even mention specific tools or methods you use to stay organised in your current or previous roles.
✨Emphasise Your Adaptability
CitySprint values flexibility, so be ready to discuss how you've adapted to changing priorities in the past. Share stories that illustrate your ability to think on your feet and adjust plans as needed. This will reassure them that you can handle the dynamic nature of the job.
