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- Tasks: Coordinate operations, manage deliveries, and ensure excellent customer service.
- Company: CitySprint is a leading UK courier service provider focused on innovation and customer satisfaction.
- Benefits: Enjoy flexible hours, generous holiday allowance, birthday leave, and health perks.
- Why this job: Join a dynamic team dedicated to improving courier services and making a real impact.
- Qualifications: Experience in dispatching or vehicle allocation; strong communication and problem-solving skills required.
- Other info: This role requires a DBS check; perfect for entry-level candidates looking to grow.
Join to apply for the Operations Coordinator (OOH) role at CitySprint.
Salary: £18.31 per hour plus bank holidays
Location: Letchworth
Hours: Saturday & Sunday shifts between 08:00am - 18:00pm, 18 hours a week including all bank holidays
Benefits and perks:
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday.
- Death in Service allowance.
- Enhanced Maternity and Paternity leave.
- Complimentary day of annual leave for family moments.
- Access to a health and wellness program.
- ‘Medicash Perks at Work’ for high-street discounts and rewards.
- Ride to work scheme.
- Interest free season ticket loans (available after a year’s service).
CitySprint is on a fast track to become the UK’s leading courier services provider. We are looking for a superstar who enjoys coordinating the activities and efforts of teams to ensure a streamlined and efficient operation, resulting in excellent service for our customers and colleagues.
The main responsibilities within the Operations Coordinator role are:
- Answer phone lines promptly and professionally.
- Arrange relevant collections, transit routes and deliveries.
- Input event tracking for all bookings and in-transit consignments taken.
- Liaise with both Operations departments and Imports to ensure any imports arrive back in line with correct SLA.
- Provide the Customer with updates on all exceptions or issues.
- Request and enter all PODs from relevant agents.
- Report all discrepancies to Managers.
- Provide quotes when requested to the relevant Customer.
- Monitor the emails for the Service Centre.
- Work with suppliers to deliver a seamless, high quality Customer Experience.
The ideal candidate will demonstrate the following:
- Experience in supporting the control with dispatching or allocating vehicles.
- Treats people with respect under all circumstances.
- Responds promptly and appropriately to the needs of the customer and suppliers.
- Ensures all jobs are collected and delivered within agreed timescales.
- Deals effectively with client operational queries.
- Proactive in suggesting improvements to service delivery.
- Skilled listener, able to understand and empathise with Customers.
- Ability to self-motivate and work with minimum supervision.
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this Operations Coordinator role sounds like you, we really want to hear from you!
Operations Coordinator(OOH) employer: Citysprint UK Ltd
Contact Detail:
Citysprint UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator(OOH)
✨Tip Number 1
Familiarise yourself with CitySprint's operations and values. Understanding their commitment to customer service and operational efficiency will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees of CitySprint on platforms like LinkedIn. Engaging with them can provide insider insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to coordinate operations effectively. Highlighting your problem-solving skills and how you've handled customer queries will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills during any interactions with the recruitment team. Being prompt and professional in your communications reflects the qualities they are looking for in an Operations Coordinator.
We think you need these skills to ace Operations Coordinator(OOH)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and operations. Emphasise any previous roles where you coordinated teams or managed deliveries, as this aligns with the responsibilities of the Operations Coordinator role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at CitySprint. Mention specific examples of how you've successfully handled similar tasks in the past, such as managing customer queries or liaising with suppliers.
Showcase Your Soft Skills: The job requires strong communication and interpersonal skills. In your application, provide examples of how you've treated customers and colleagues with respect and how you've effectively resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Coordinator position.
How to prepare for a job interview at Citysprint UK Ltd
✨Understand the Role
Make sure you thoroughly read the job description for the Operations Coordinator role. Familiarise yourself with the key responsibilities and required skills, such as coordinating activities and liaising with clients and suppliers.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and team members, be prepared to demonstrate your communication skills. Share examples of how you've effectively handled customer queries or resolved issues in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage tight deadlines or coordinate multiple tasks, and be ready to explain how you handled them.
✨Highlight Your Proactivity
CitySprint values proactive individuals who can suggest improvements. Be ready to discuss any ideas you have for enhancing service delivery or streamlining operations based on your past experiences.
